District Director, Arizona

Placement in Arizona 

 

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

 

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

 

POSITION SUMMARY:
The District Director oversees daily district operations and provides leadership and direction to achieve profitable operation of the retail stores within the assigned district. The District Director partners with the Regional Department Director to execute programs that increase sales and decrease the cost of doing business. District Director ensures that the goal of full, fresh, clean, signed and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level.

The District Director is responsible for development of all direct reports, to include Store Directors, District Department Trainers, department team leaders and all store team members. The District Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. He/She is expected to be a role model of the company by driving results while maintaining company core values.

 

The essential duties and responsibilities of this position include, but are not limited to, the following:

Operational Excellence:

Proven track of providing excellent results, shows persistence and perseverance. Proactive qualities and self-directed actions.

Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.

Provides guidance to Store Directors to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.

Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.

Maintains all metrics on the weekly operations dashboard.

Evaluates and adjusts in-store and above-store process (time, tools, MAP)

Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.

 

Team Member Development:

Develops a succession plans for all leadership positions within the district to meet company growth goals.

Recruits, selects, orientates, trains, coaches, counsels and develops the best Store Directors and Assistant Store Directors to achieve store goals and ensure that the company has leadership talent.

Cultivates a culture of high performance and accountability. Sets clear performance expectations for Store Directors and follows-up with timely performance evaluations and development plans.

Improves team member turnover in the district and keeps turnover at company goals.

Embraces positive employee relations through consistent and fair application of company policies and leadership values.

Provides advice and assistance to store teams to enable completion of responsibilities.

 

Customer Service:

Maintains a positive work environment and ensures fair and consistent treatment of all team members.

Leads by example on the importance of Customer Service excellence. Engages with customers at all times.

Guarantees stores have the staffing needed to deliver expected service, particularly important for service areas and front end.

Develops tactics, recommendations and reviews, to have friendly employees and clean stores.

Improves speed of service in all departments

 

Leadership & Management Skills

Proven leadership and ability to motivate inspire and create engagement. Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).

Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the district. Assertive when dealing with conflict and maintains responsibility for outcomes.