SaaS Systems Engineer

Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Job Description

The SaaS Systems Engineer will be part of a team responsible for day-to-day operation of various SaaS delivery environments, as well as ongoing initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will be familiar with software development and deployment processes, relational databases, Windows/Linux systems, and have scripting or programming experience. Also, they should be comfortable working with and around a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers. In addition, they will be providing day-to-day support for the Company’s internal IT infrastructure, including employee help desk, network connectivity and telecommunications activities. Some of the things you'll be doing include… 

• Day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Identify optimization opportunities and solve problems affecting service delivery across all deployed applications, shared services, middle-ware and databases/data stores 

• Operate and maintain systems supporting the provisioning of new customers, applications, and features 

• Provide insight on trends requiring proactive action to stay “one step ahead” of customers and/or upcoming corporate requirements 

• Participate in the software design and development process to ensure maximum operational efficiency and architecture services 

• Software deployment and configuration management in both Quality Assurance and Production environments 

• Develop tools and utilities in support of the Operations organization and SaaS service delivery 

• Provide level 2/3 support for customer initiated issues 

• Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks and telecommunications 

• Deliver outstanding help desk support to employees 

• Establish, maintain and manage vendors responsible for providing hardware, software and/or services required to provide world-class service 

• Identify systems deficiencies and recommend solutions 

• Document forecasts, plans and resolutions for on-going and future reference 

• Innovate, promote and drive adoption of tools, technologies, policies and procedures in support of continuous improvement 

Qualifications

Looking for experience with:

• 5+ years of corporate infrastructure experience

• 4+ years of experience in administration of Windows environments, 

• Hyper-V experience

• 5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies 

• 3+ years of experience with relational databases and SQL 

• 3+ years of experience with AWS / Azure 

• 3+ years of experience in scripting and programming 

• 2+ years of experience with help desk, network connectivity and telecommunications activities 

Additional technical skills that will help achieve success:  

• Automation using