Customer Service Representative

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What you will be doing:

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. 
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and updates electronic and/or hard copy records as required.

What is in it for you:

• Private medical care

• Office based/hybrid 3 days office, 2 days home.

• Meal allowance

• Holiday allowance

• 26 days of annual leave

• Professional initial and development trainings

• bike parking

What about you?

• Fluency in French and English both oral and written is a must
• Typically requires a minimum of two years of related experience.
• High School Diploma or equivalent
• Must have computer, email, phone, communication and problem solving skills.
• Communicative and open personality

#LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints