Customer Support Engineer L1

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9,5 million tons of CO2 in FY 2022 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
 

 

We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products. 

 

Location: Prague, Czech Republic (alternative locations: Ostrava, Czech Republic and Katowice, Poland)

 

Your future responsibilities:

• Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
• Resolve problems with the best ability, case escalation to more senior members of the team, or L2
• Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
• Focus on root-cause analysis to resolve a problem
• Provide work-around, technical notes and Knowledge Articles
• Provide additional information and sample devices for L2/L3 by request
• Represent Company in a positive, professional manner when working with both external and internal customers
• Perform other services related tasks as assigned
• Provide 24/7 On demand (Stand-by) service
• Support Sales in technical offer preparation with best practise system project deployment

 

Some of essential requirements:

• Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
• Knowledge of Data Security and Privacy, IT & Software 
• Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
• Experience in the utility and/or energy management industry is desirable
• Experience in working in multicultural / distributed environment

• Very good communication and negotiation skills with focus on customer 

• Problem Solving and Decision Making

• Fluent in English and Czech/Slovak

 

Why Join Us:

• Be part of a global industry leader at the forefront of energy management solutions.
• Join international Team dedicated to maintain the highest standards of security and security compliance.
• Join community where we respect each other, have open discussion  and cooperate with talented professionals around the world, be inspired and develop yourself.
• Enjoy flexible work environment with benefity package which include - CAFETERIA system, Multisport Card, pension contribution, Yearly bonus, unlimited access to Online Learning platforms, Employee Share Purchase Plan

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.