Customer Success Analyst - EMEA Central

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Become a Customer Success Analyst for Bloomreach! 

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. 

What challenge awaits you?

As a Customer Success Analyst in Bloomreach, you will be part of the Customer Success Team and you will be responsible for analyzing customer data, identifying usage trends, creating dashboards and reports, and providing actionable insights to improve customer satisfaction, reduce churn, and support customer growth initiatives. The salary range starts at 2500€ gross per month, along with restricted stock units and other benefits, while offering you the flexibility to work on full-time basis either from one of our Central European offices or remotely from home.

You will work with a wide range of teams - Customer-facing Field teams, Product, Marketing, Engineering & Finance - to name a few.

You should be scrappy, hands-on, and passionate about data and the e-commerce industry in order to provide value for our customers. You will also uncover insights, which you will document and communicate within the organization to help improve our product and business processes.  You will be working with some of the top e-retailers in the world, across a myriad of industries.

Your job will be to:

• Contribute in the development of self-serve reports, Design and generate recurring and ad-hoc reports for various stakeholders.
• Develop and maintain dashboards using BI tools to monitor business and operational metrics 
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Help design and refine scalable processes and tools that enhance customer experience.
• Leverage data to identify industry benchmarks and provide actionable insights to BR customers
• Develop and maintain data quality checks, validation rules, and anomaly detection reports.
• Utilize data to empower Finance and Pricing teams to identify and negotiate through renewals and growth opportunities

You should have the following experience and qualities:

• BA/BS in business, data science, economics, sciences, arts, humanities, or engineering degree, with a quantitative background
• 2 years or more in an analytical/quantitative role or Business Intelligence (BI) role
• Strong analytical and problem-solving skills; proficiency in tools such as Excel, SQL,  Tableau
• Experience with customer success platforms (Salesforce, Gainsight)
• Experience in SaaS or technology environments is preferred
• Ability to work as a team player and also demonstrate ownership in handling projects independently
• Strong project management and organizational skills.
• Excellent skills, both verbal and written, to communicate effectively with stakeholders
• Experience with Tableau, Google Analytics, Coremetrics, and Adobe SiteCatalyst (Omniture) is a strong plus  
• Experience with data modeling and data warehousing concepts
• Exposure to A/B Testing or Multivariate Testing is a plus

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined o