Customer Service Advisor with German

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

•    Very good knowledge of German
•    Good knowledge of English
•    willingness to take first steps in IT  
•    can-do-it and problem-solving attitude  
•    the ability to talk to anyone and cooperate with a team 
 
It's not essential, but we appreciate if you also have: 
•    basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind  
We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

What duties will help you grow as an expert?

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.

Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.

You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

What have we prepared for you?

Space where you can develop yourself: 
•    Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. MS Azure, AWS, Google or ServiceNow. 
 
Our legendary atmosphere: 
•    We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
 
A lot of benefits:
•    Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
•    Private medical care which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 

Do you want to know more about Agent’s work? Watch a video: https://www.youtube.com/watch?v=t3y_Q2gEHiU
Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).