Customer Service Specialist with advanced Excel knowledge

Dunapack Packaging is a member of the Austrian Prinzhorn Group and specializes in the creation of corrugated cardboard packaging, executed at a high quality level using recycled paper. Exceeding 5500 employees across 11 countries and 24 plants, Dunapack Packaging is the regional market leader in central and eastern Europe, meeting customers‘ highest packaging requirements and delivering innovative and competitive packaging solutions. 
With a modern approach, a long tradition and a clear goal for the future to double its size by 2030, Prinzhorn Group stands for sustainability, reliability and passion as main core values. 
 

Main tasks
•    Communicate with customers, interested parties and other partners directly in writing and orally, and indirectly through the sales representative

•    Creating product master data,price offers, orders and call offs in the Corporate Management System
•    Providing back office support to the sales representatives/key account manager
•    Processing customer enquiries, understanding customer packaging requirements, gathering any missing information, preparing and delivering price calculations and proposals on time
•    Carrying out daily internal coordination as required with partner departments (Product Development, Production, Logistics, Quality) in relation to the fulfilment of new products, proposals and orders 
•    Processing customer forecasts (where appropriate in cooperation with the sales representative), determining the quantities to be produced and/or stocked, taking into account the given business deadlines, stock and asset profitability targets, series prices, minimum production quantities, contractual terms and conditions
•    Performing customer service tasks, monitoring open orders, stocks, accounts receivable

 

Requirements
•    Higher vocational education (economics or paper industry) or equivalent higher education in business, marketing, commerce, light industry

•    Advanced Excel knowledge: functions, statements, pivot table
•    Proficiency in written and spoken English at a communicative level (Hungarian is essential)
•    Technical aptitude, logical, good mathematical thinking, interest in the profession
•    Thorough and precise, independent, proactive working style
•    Service skills and customer-oriented thinking
•    Excellent interpersonal and communication skills
•    Friendly, outgoing, positive personality

 

Advantages
•    Other languages (Romanian, Slovak) 
•    Work experience in a manufacturing company (sales, back office) 
•    Knowledge of business management system
•    Good conflict management and cooperation skills

 

Other information
•    Cooperative, friendly team
•    Competitive salary, cafeteria contribution

•    Regulated scheduled home office possibility
•    Professional development opportunities
•    Stable, capital-strong, international corporate background

 

Work location    
•    Dunapack Kft. Dunavarsány site: 2336 Dunavarsány, Kandó Kálmán street
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 3049