Executive Floor Concierge

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Executive Floor Concierge will be a poised and service-oriented professional with the primary responsibility to host and support board members, senior executives, and distinguished guests in a high-touch corporate environment. This role blends hospitality, event coordination, and vendor management to deliver exceptional experiences that reflect our brand’s commitment to excellence.

ESSENTIAL FUNCTIONS

Executive Hosting & Support

• Serve as the primary point of contact for visiting executives and board members

• Anticipate and fulfill guest needs with discretion, professionalism, and warmth

• Coordinate logistics for meetings, accommodations, transportation, and dining

Event & Hospitality Coordination

• Plan and execute high-level corporate events, dinners, and receptions

• Collaborate with internal teams and external vendors to ensure seamless execution, including security and the internal events team

• Maintain a refined atmosphere in executive lounges and meeting spaces

Vendor & Relationship Management

• Source, negotiate, and manage relationships with hospitality and service vendors

• Ensure vendor performance aligns with company standards and expectation

Customer Service Excellence

• Deliver personalized, anticipatory service with a focus on discretion and confidentiality

• Resolve issues swiftly and professionally, maintaining a calm and composed demeanor

PREFERRED SKILLS/QUALIFICATIONS

• Proven executive presence and ability to interact confidently with senior leaders

• Exceptional communication skills—verbal, written, and interpersonal

• Background in hospitality, events, or luxury service environments

• Strong organizational skills and attention to detail

• Ability to work flexible hours, including nights and weekends as needed

• Experience managing vendors and coordinating logistics in a fast-paced setting

• Prior experience in a corporate concierge, executive assistant, or hospitality leadership role

• Certified Meeting Professional (CMP) preferred

• Familiarity with high-end service standards and luxury hospitality protocols

• Proficiency in scheduling tools, travel and car service arrangements and meeting and events audio/visual technology

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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