Product and Account Specialist III

Position: Product and Account Specialist
Location: Indianapolis, IN
Pay Range $23.50 - $24.00 per hour

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Schedule: Standard shift is 8:00am - 5:00pm Monday through Friday. Hours fluctuate as needed during peak season including Saturdays and Sundays if necessary due to customer demand. Seasons vary between January through end of May.

This is a Regular Fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits.

Your Opportunity:
The Herff Jones Customer Experience team is looking for a Product and Account Specialist to join our team in Indianapolis, IN.

Here's How You’ll Make an Impact:
The Product and Account Specialist is responsible for the customer service and sales support of a specific area of the US business with designated schools (customers) and Herff Jones scholastic sales representatives. Since the business is cyclical, the specialist will learn different areas of the business throughout the planning and sales season which runs throughout the year. A strong focus on service along with order accuracy, clear communications and a balance of priorities will be key to operating successfully in the role.

What You’ll Be Doing on A Regular Basis:
• Coordinate product design and setup specification between the Account Managers, Sales
• Representative, Schools (Customer) and Production Personnel for Artwork, Composition, Tooling and Samples
• Be proactive in contacting sales representatives and keeping them informed of account status
• Communicating throughout the entire order cycle including readiness to order, status of order and confirmation of order details including follow-up on shipping and delivery information
• Manage the successful coordination of announcement unit volume of an assigned territory between the Customer, Sales Representatives and Production Personnel. This includes all aspects of the account management from receipt of order to final delivery
• Maintain positive and professional communication and working relationship with Schools (customers), Sales Representatives and all Personnel. This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales representatives and internal personnel
• Assist Customer Service Manager on special projects and assignments
• Work with others to help balance workloads within the work group or from customer service manager as needed

What You’ll Bring to the Table:
• Bachelor’s or Associates degree preferred
• Proven success to effectively communicate (listening, writing and verbal) across all levels of an organization resulting to meet product delivery deadlines
• Previous success in an Account Management or Customer Service working with multiple accounts with strong problem solving and organization
• Proven ability to communicate at a high level both through email and interpersonal communication with influence and balanced with care and kindness
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
• A positive attitude with a focus on the learning the complete product cycle to better service the customer (schools and administrators) and field sales representatives

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas, and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of students and sales partners, the professionals at Herff Jones have been helping elevate the student exper