Production Support Engineer

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW  

We are looking for an ambitious Production Support Engineer who is customer centric and possesses a proactive approach to getting things done. As part of our Clinical Application Support team, the Production Support Engineer will act as the primary contact for complex data and API support issues. You will be the key driver in triaging issues and managing end to end resolution of the case working with the development team.   

BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

COMPENSATION: $90,000 - 125,000/year

LOCATION: This position is fully remote and can be performed anywhere within the United States.

RESPONSIBILITIES 

• Troubleshoot and triage all complex data and API issues with internal and external applications.  

• Collaborate with engineering to resolve support cases in a timely manner  

• Develop monitoring processes to catch and resolve issues as they occur and reduce the number of incoming support cases  

• Proactively detect data inconsistencies and troubleshoot data failures  

• Manage deadlines and prioritize work in time sensitive situations  

• Train CAS team on data and API issues and how to resolve support cases 

SKILLS & EXPERIENCE  

• Bachelor’s degree in computer science, mathematics, or healthcare related discipline  

• 4+ years of experience with process documentation, data preservation, integrity, and traceability, Redshift, SQL (RDS, PostgreSQL, MySQL), ODBC, UNIX/Linux, Rails scripts, other shells and/or languages (Bash, sed, awk); experience with PowerBI is a plus 

• Experience with APIs in a technical capacity  

• Experience in AWS Cloud environment  

• Good understanding of data hygiene and data transformation processes  

• Ability to learn quickly and adapt in a dynamic environment  

• Strong critical thinking and problem-solving skills  

• Demonstrated ability to communicate well with technical and non-technical personnel  

• Detail oriented and highly organized with ability to prioritize and manage multiple projects Qualified candidates must be legally authorized to be employed in the United States 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.