Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

• • MISSION

    The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

    SUMMARY OF JOB RESPONSIBILITIES:

    The Physician Practice – Front Office Specialist (PP-FOS) registers, schedules, and performs related processing duties for all patients being served by the respective physician practice/clinic.  Understands the needs of the organization and acts as a liaison to support and facilitate the mission, values, polices and management of the Physician Practices.  The PP-FOS provides daily oversight of the practice and maintains consistent communication with and support for the manager in meeting the needs of the practice/clinic.

    EDUCATION:

    • High school diploma or equivalent, required.
    • Knowledge and training in medical terminology, keyboarding and computer skills, required.
    • Basic skills in Microsoft Office, required.

    EXPERIENCE:

    • Minimum of one (1) year previous demonstrated work experience in the areas of scheduling, registration, patient billing and/or medical insurance processing, preferred.
    • Computer literacy and keyboarding, required.

    KNOWLEDGE AND SKILLS:

    • Broad range of administrative and technical skills in the context of the healthcare or business office environment.
    • Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
    • Makes decisions based on policy and/or consultation with co-workers and team members.
    • Requires judgment in selection of alternative courses of action.
    • Adapts standard principles to new or changed conditions.
    • Demonstrates critical thought process and can work independently.
    • Provides feedback to assist with decision making process.
    • Performs analyses and makes recommendations regarding utilization of resources.
    • Coordinates work with others.
    • Conveys detailed, routine information.
    • Ability to operate basic machinery (i.e. copier, fax, scanner, etc…).
    • Provides written responses in standard format to others knowledgeable in the subject.
    • Requires listening skills to maintain cooperative associations.
    • Solutions generally based on past precedent with some risk taking involved in developing a new approach.

     PRINCIPAL JOB ACCOUNTABILITIES:

    • Welcomes the patient and other customers by offering services and assistance in a pleasant and professional manner.
    • Indentifies and verifies demographic and appointment information (i.e. name, date of birth, etc…).
    • Indentifies and verifies insurance information.
    • Creates predetermination letters for insurance coverage.
    • Performs patient and surgery scheduling.
    • Enters the patient’s care team information (i.e. PCP, referring physician, specialists, etc…).
    • Facilitates the check-in and check-out process.
    • Collects co-pays, if required.
    • Closes the cash drawer and creates the deposit and submits the deposit if required.
    • Corrects information in the patient and claim edit work queues.
    • Scans non-clinical documents into the patient medical record.
    • Creates telephone messages and forwards to appropriate physician or staff.
    • Creates non-clinical letters in the patient medical record under the direction of the physician or mid-level provider.
    • Assists with the authorization process.
    • Assists with securing financial assistance or relays contact information for financial assistance.
    • Promotes quality customer service.
    • Functions as an effective team member.
    • Facilitates efficient practice/clinic operations.
    • Promotes staff and team development.
    • Assists the manager with operational functions.
    • Provides basic office duties.
    • Performs other job duties as assigned.

               

    JOB ACCOUNTABILITIES – Other:

    The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

    DEPARTMENT SPECIFIC ADDENDUMS:

    Orthopedics and Orthopedic Trauma

    • Follows-up with referrals and c