Front Desk Coordinator

Healthcare Front Desk Coordinator – North Jersey

Full-Time | Monday–Friday + Rotating Saturdays | Day Shift
Multi-Site (Clifton, Paramus, Edgewater, New Providence, Bridgewater)

We’re looking for more than a front desk presence—we’re looking for someone who takes initiative, operates with precision, and thrives in a healthcare setting where both empathy and efficiency matter.

As a Front Desk Coordinator supporting multiple infusion centers in our North Jersey market, you’ll be the face of IVX Health for patients, caregivers, and clinical teams alike. This isn’t just a support role—it’s a foundational position for someone who excels in operations, scheduling, and delivering exceptional service. You’ll be key in ensuring daily operations run seamlessly while contributing to a larger mission: redefining the care experience.

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis, IVX Health offers a better approach to care—one that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

What You’ll Do

• Own First Impressions: Greet patients and visitors with professionalism and warmth; answer phones professionally, and assist with patient questions or concerns
• Coordinate Scheduling: Schedule and confirm appointments, ensuring all authorizations and documentation are complete
• Verify and Record Information: Handle insurance verification, collect copays, and update patient records in the EHR
• Keep Things Running Smoothly: Support daily patient flow and work closely with clinical teams to prevent bottlenecks or delays
• Maintain Standards: Ensure a polished, welcoming front desk environment and stock supplies as needed
• Provide Cross-Center Coverage: Float to nearby centers as needed to support coverage and consistency

What We're Looking For

• 3–5 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

At IVX Health, we believe in taking care of our team just as much as we take care of our patients. Here’s what we offer:

• Comprehensive Healthcare: Medical, dental, and vision coverage, plus telemedicine services.
• Flexible Savings Options: Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
• Family Support: Fertility and family-building resources.
• Professional Development: Tuition reimbursement, CEU access, and career advancement opportunities.
• Generous Benefits: Disability coverage, life insurance, 401(k) matching, charitable giving programs, and referral bonuses.
• Work-Life Balance: Paid volunteer time and