APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Extension in Cumberland County is seeking to hire an Administrative Assistant. The Administrative Assistant will:

• Work closely with the Extension Business Operations Manager, Client Relationship Manager, Extension Educators and other Administrative Support Assistants to help ensure the smooth and efficient daily operation of the Penn State Extension office in Cumberland County.

• Assist with county Extension program and events coordination; provide administrative support for Master Gardener and 4-H volunteer programs.

• Provide customer relationship support.

• Help coordinate office communications, multimedia product development and publications.

• Engage in social networking (Facebook, Penn State websites, etc).

• Perform other clerical and administrative duties of administrative support as needed.

Specific responsibilities can include:

• Serve as receptionist or first-line liaison to internal and external contacts and provide general office support: Greet customers, answer telephone, provide directions or information and solve routine issues. Communicate routine and general information to staff, customers, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Schedule/cancel appointments and meetings.

• Assist the office in developing, publishing and managing news releases for Cooperative Extension programs: Assist with social media communications (Facebook, Penn State’s websites, Twitter, etc.). Assist educators with developing and providing program advertisements, flyers, brochures and follow-up media releases; maintain educational resource and publication files, order publications as necessary.

• Maintain Customer Relationship Management program files and databases in Salesforce and help generate, prepare and distribute mass mailings: Assist with set-up of off-site workshops, classes, Council meetings or special events as assigned Assist Extension Educators in maintaining and filing documents and reports for grant programs.

• Assist Educator’s with many clerical and administrative tasks supporting our 4-H and Master Gardener volunteer programs with registrations: Volunteer compliance tracking, annual 4-H enrollment processing / ex