Customer Service Sales Support Representative

Position: Customer Service Sales Support Representative

Location: Painesville, Ohio (Eastern Cleveland Suburbs) — LOCAL

CANDIDATES ONLY — Must live within 20–30 minutes of Painesville, OH

Compensation: $40,000 – $45,000 per year

Schedule: Monday – Friday | 9:00 AM – 5:00 PM

Job Type: Full-Time | Direct Hire | Permanent

About the Client:

Our Client is seeking a professional, customer-focused Customer Service Sales Support Representative to support customers and the sales team by delivering exceptional service, coordinating communications, maintaining accurate records, and ensuring an outstanding client experience.

Key Responsibilities:

- Respond to client phone calls and emails professionally and promptly

- Assist customers with service requests and documentation

- Support sales communications and account updates

- Recommend products and services based on customer needs

- Maintain accurate client records and reports

- Coordinate communication across departments

- Escalate complex issues appropriately

- Manage multiple priorities in a fast-paced office environment

Required Qualifications:

- Customer service or sales support experience required

- Strong verbal and written communication skills required

- Proficiency in Microsoft Outlook, Word, and Excel required

- Excellent organization and attention to detail

- Professional and dependable work ethic

- Insurance or financial services experience is an asset

- Associate degree or equivalent experience preferred

- LOCAL candidates only — must live within 20–30 minutes of Painesville, Ohio

Benefits:

- Health Benefits

- 401(k)

- Paid Time Off

- Paid Holidays

- Career advancement opportunities within a professional team environment

GCG® is one of world’s leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.