Customer Service Representative

Customer Service Agent – E-Commerce (Email-Based)

White City, OR | Full-Time | Growth-Oriented Role

Are you a natural problem-solver with a talent for written communication? Are you looking for a meaningful career path where you can grow your skills and knowledge in both customer service and irrigation? If so, we’d love to hear from you.

At Drip Depot, we provide exceptional customer service exclusively through email—no phones, just real people solving real problems. We're seeking a Customer Service Agent who thrives in fast-paced environments, communicates clearly and professionally through the written word, and is ready to grow with a company that values development and internal career progression.

What We’re Looking For

Strong problem-solving skills – You love digging into issues and finding smart, effective solutions.

Exceptional written communication – You can write clear, helpful, and professional responses with ease.

A career-minded individual – You’re not just looking for a job, but a place to grow—especially in the fields of customer service and irrigation.

Key Responsibilities

• Respond to customer inquiries via email with accuracy, clarity, and empathy.
• Troubleshoot product or order issues and offer solutions that exceed customer expectations.
• Learn and maintain in-depth knowledge of our products to provide detailed guidance.
• Help customers with tracking, returns, order issues, and general product questions.
• Ensure all responses meet our quality and response time standards (SLAs).
• Proactively share customer feedback with the team to help us improve our systems and service.
• Collaborate closely with a supportive team to create consistent and exceptional customer experiences.

Requirements

• High school diploma or equivalent (Bachelor’s degree a plus).
• Strong computer literacy and typing skills.
• Experience in email-based customer service preferred, but not required.
• Ability to work independently and as part of a team.
• Comfortable working under pressure and adapting to changing priorities.
• Excellent organizational skills and a sharp attention to detail.
• A desire for continuous improvement and professional development.
• Ability to work overtime and some weekends during peak season (March–August).
• Strong research skills and comfort navigating online tools and resources.

Why Join Us?

We believe that great customer service starts with a great team. We’re committed to providing the tools, training, and opportunities you need to succeed—and grow. Whether you're looking to build a future in irrigation, e-commerce, or customer support, this is a place to start and stay.

Ready to apply?

Send us your resume and a brief note about why this role caught your eye. We look forward to hearing from you!