Lead Services Specialist- Customer Order and Fulfillment
GE VernovaAbout the role
Job Description Summary
Becoming VernovaLooking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Job Description
Roles and Responsibilities
- Facilitate order management - manage flow of services demands for 80+ gas power customers to drive on time delivery for gas turbine outages in the Americas.
- Key contact for Customer Portfolio Managers and shop teams. Help drive customer issue resolution in addition to customer demands.
- Drive all regional customer fulfillment KPIs, with a focus on fulfillment metrics.
- Collaborate with global repair shops to optimize production planning and capacity utilization by managing backlog, balancing workloads and optimizing processes. Track and communicate order commitments and status updates to customers. Use influencing skills to achieve results not in your direct span of control.
- Build and maintain strong relationships with regional P&L leaders and actively participate in regional operational and communication rhythms.
- Develop in-depth knowledge and technical know how regarding repairs processes. Uses prior experience and acquired technical expertise to execute policy/strategy.
- In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
- Exercise judgment in proposing solutions beyond standard parameter, guided by prior experience and on-the-job training. Utilize internal resources and analytical/technical skills to address challenges.
- Lead internal process definition and standard work development by applying lean tools.
- Provides informal guidance to new team members
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in either area Materials, Operations or Customer Fulfillment
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Customer focused attitude
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary a
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