Project Manager/Database & Process Administrator

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Job Summary:  

This position reports to the Senior Director of Provider Relations and must be familiar with all administrative aspects of provider outreach activities, tools, and resources, along with provider onboarding. The Project Manager/Database & Process Administrator will be responsible for project management planning, development and implementation, including providing staff support in planning and managing departmental and organizational initiatives and administrative projects. They will be responsible for navigating stakeholder communication and partnership, managing timelines of tasks, and ensuring Provider Relations goals are met in a variety of cross-functional areas.

Support the department with all new hire onboarding/offboarding processes and department databases. Collaborates with data analyst and other team members for data import/export/ downstream processes to verify data quality/timelines, understands the impact of the data on internal network applications.  Validates data integrity to internal and external customers.  Designs solutions in the current environment and creates workflow processes as warranted.  .  

Qualifications:

EDUCATION: Bachelor’s Degree in Business, Health Administration or Educational Training is required 

EXPERIENCE: Minimum of 3 years’ experience in business, healthcare administration, program development and/or project development/management preferably in healthcare credentialing or medical staff administration is required.  

LICENSE/CERT/REG:  PMP a plus

SKILLS:

• High level of interpersonal skill, written and oral communication necessary to interface with various levels of management.
• Ability to work independently and meet scheduled time frames; manage multiple projects simultaneously; and prepare oral and/or written presentations to senior management.  
• Ability to compile and coordinate high quality reports, proposals and written work product for customers. 
• Must have high level of spreadsheet, database, presentation, project scheduling and word processing software skills.   
• High level of meeting management, computer, teaching and training, organization and time management.
• High level of leadership/facilitation skills. 
• High level of analytical ability necessary to identify and illustrate relationships among activities, recommend courses of action based on making choices among alternative and design recommended

Primary Duties and Responsibilities: 

• Develops or assists with the development of comprehensive project plans for identified opportunities within Provider Relations operations to include the establishment of project goals, objectives, and outcomes.
• Serves as the primary contact for employee onboarding by managing security access and usage of the database by associates, 90 day onboarding plan execution,
• Ongoing support virtually and in person, and training across platforms utilized by the department.
• Supports the ongoing development of the internal relationship management dashboard by collaborating with stakeholders to develop more useful views, data integrations, etc.
• Assists Senior and Regional Directors with strategic execution to advance key initiatives for the department.
• Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
• Provides project management support to all customers with whom he/she works including initial work plans for the project team, sets agendas for all meetings, follow-ups between meetings to move each project to a conclusion as identified by project work plans.
• Leads, facilitates, or supports meetings and committees as appropriate.
• Provides project management status updates or summary recommendation and final impact as appropriate by due date.
• Develops written presentation materials in acc