Professional Services Project Manager

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube. 

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Professional Services Project Manager Summary:

The role of the Project Manager is twofold:

1.) Manage Delinea’s large packaged and custom projects, from time of sale until project completion. This includes facilitating the kickoff calls/meetings and managing the scope, schedule, budget, resources, and timely delivery of deliverables during the projects.

2.) Serve as the global Program Manager leading one of our most strategic cross-functional initiatives. As the lead of this new Center of Excellence (COE), this includes customer cohort progress tracking, project scheduling, partner management, resource management and will serve as the primary point of contact for all things upgrade related.

For both responsibilities, it includes ensuring that projects are completed as close to the originally stated timeline as possible, and within the initial budget, or if that’s not possible due to changing conditions, ensuring that clients are notified in a timely manner of scope changes that may impact the timing, scope, or cost of a project. The Project Manager works closely with consultants, architects, and other Project Managers in the Professional Services team, and with staff from other departments within Delinea including Technical Support, Sales, Engineering and Partners.

This remote position will report to the Sr. Director of Professional Services, Project Management. Ideally, the candidate will be in the United States.

What You'll Do:

Work with technical consultants and architects from both Delinea and Delinea’s services partners to:

• Help facilitate services project scoping calls, introductory calls, regular status reporting, and other meetings.

• Manage project scope, schedule, budget, resources, and deliverables from inception to execution.

• Facilitate and document requirements.

• Enforce the Global Professional Service Delivery Methodology

Ensure timely kickoff calls with handoff and set clear expectations for each project, including:

• Ensure that key KPIs including budget, schedule, etc. are maintained.

• Ensure timely change requests are submitted

• Keep Professional Services management team informed of projects requiring intervention

• Use project management software such as Smartsheet to create clear project plans for projects, including tasks, sub-tasks, dependencies, resources, and timeframes.

• Collaborate with the Customer Success team to keep them informed about engagements in accounts that they manage.

• Collaborate