Senior Service Specialist

Senior Service Specialist  Houston (hybrid - onsite and field)

 

Come join a team that makes a difference here and around the world!

 

Peerless Pump, an Indianapolis based subsidiary of Grundfos, is seeking an experienced Pump Service Specialist to join its Pump Service Team.

 

The Senior Service Specialist is responsible for field service applications, system diagnostics, pump commissioning, advanced technical support, quoting and other solutions/service-related functions.  Utilizes advanced knowledge of Peerless product solutions and expertise to meet customer needs; knowledgeable on all product applications.  Travels to customer locations to understand solution requirements and provide technical expertise as needed.  

 

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

 

Why Peerless?

 

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

 

What is the job about?

 

Key Accountabilities/Responsibilities:

 

• Provide technical expertise to end-users.
• Provide pump start up, supervised start-up, commissioning, and re-commissioning services to end users and sales channel partners.
• Provide system diagnostics, analysis and recommendations as required by customers.
• Develop quotations and associated technical documents to customers.
• Read and understand customer specifications.
• Review specifications and determine all technical requirements, including equipment sizing, costing, additions, flange dimensions.
• Develop service solutions detailing pricing, delivery schedule, preliminary design information, exceptions quoted to customer specifications.
• Perform field diagnostic service such as laser alignment and vibration analysis.
• Provide training to end users as required by contractual agreements.
• Play a key role in the development, creation and production of Service training programs.
• Responsible for field sales and account management functions to fulfill customer pump and system service requirements.
• Develops monthly, quarterly, and yearly sales plans with goals and strategies to accomplish sales targets
• Call on customers within assigned geographical and/or market area; promote acceptance of the company’s products and services.
• Expands customer base in assigned territory.
• Technically qualified in selection of equipment and scopes of service work without written specifications.
• Performs troubleshooting and emergency call outs as may be required; assists with equipment start up and training as may be necessary.
• Document service visits with written trip reports & visual evidence as necessary.

 

Key Success Factors

 

• Service Sales Revenue
• Satisfied and loyal customers to secure customer retention 
• New Customers 

 

Working conditions:

 

The Senior Service Specialist is responsible for generating profitable Service sales, including all principal duties and responsibilities indicated below. The SSM must increase market share within professional end-user markets focusing on specific accounts and industries; management of accounts to secure and preserve long term relationships, an