Date Opened: Tuesday, April 28, 2026 12:00 AM

Close Date: Monday, May 18, 2026 12:00 AM

Department: Aviation Department

Function Apprentice/Internships

Salary: $25.00 - $25.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position exists to assist with the Charlotte Douglas International Airport, Landside Operations Employee Parking and Customer Service section in providing customer service resolutions and help with researching parking issues and discrepancies. The person in this role will also work on special projects and assist with the activation and deactivation of employee parking cards. This role requires strong interpersonal skills and problem-solving skills, with the ability to manage multiple assignments in a fast-paced environment. The work requires initiative, time management, proficiency in Microsoft Excel, database systems, and excellent communication. Work is evaluated based on customer feedback, observation, and work product. This is A paid opportunity, for students pursuing a degree, to earn relevant work experience within a chosen career. Works full time (40/hr week) and eligible for City benefits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program.
• Assist in researching customer service issues for Employee Parking, Bus Operations, Parking and Online Booking. Enter and update information in the CLT Employee Parking Database.
• Assign, activate, track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags. Provides courteous and helpful service to internal and external customers in person, in writing and over the phone. 
• Completes special projects and performs directed research.
• Performs data entry, completes reports, and maintains records.
• Research, maintain, and distribute compiled data for various reports, records, and documents. Files, faxes, copies, and compiles documents. 
• Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
• Work on public areas to assist with wayfinding, crown control and answer customer questions other duties, as assigned.

SUPERVISOR RESPONSIBILITIES:

none

MINIMUM QUALIFICATIONS:

Current enrollment in an accredited college or university leading towards a bachelor's degree with major course work in a related field of study specific to the departmental and/or work assignment.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor or Master student at an accredited college or university.

Required Licenses or Certifications:

None

COMPENTENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

• Skills to provide first-rate customer service for internal and external customers.
• Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook.
• Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook.
• Skills to effectively and discreetly convey information.
• Skills to take initiative, investigate and solve problems.
• Skills to manage time well and keep work organized in an effective manner.
• Ability to handle increasingly complex / confidential / sensitive executive level duties.

• Ability to express ideas effectively, both orally as well as in writing.
• Ability to identify and analyze problems and identify possible solutions in support of established goals.
• Ability