Airport Operations Manager – Terminal / Landside Operations

Position Title:

Airport Operations Manager – Terminal / Landside Operations

Job Description:

Under the general direction of the Airport Assistant Operations Director, incumbent is responsible for monitoring and ensuring the safe, convenient and efficient day to day Terminal and Landside operations of the Salt Lake City Department of Airports through frequent interaction with the public, airlines, tenants, Transportation Security Administration and other government agencies. Responsible for the management and coordination of Terminal/Landside airport activities and personnel. In the absence of senior management, is required to make immediate decisions in management of airport activities that significantly impact airport liability, cost containment, airport operations and life safety.

Obtains, analyzes and utilizes data from all Airport areas in order to effectively respond to and bring together routine emergency response actions, personnel or equipment reassignments, or other Airport wide coordination of activities. Has programmatic responsibility for various operational and compliance programs.

This is a managerial position that requires 24-hour availability, uncompensated call outs and assignments to various operational shifts.

This position will be open until Feb. 25 (Tuesday).

Position Salary Range:

$ 88,767 - $ 98,630 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• Six weeks of paid parental leave from day 1 of employment
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES:

• Coordinates and manages the actions of Terminal - Landside Supervisors and Specialists to ensure compliance with policies, procedures, and the delivery of customer service. Coordinates the day-to-day activities of personnel from Terminal - Landside and provides direction to on duty supervisory staff. Provides guidance and mitigates time critical issues that cannot be handled by on duty supervisors.
• Provides a full scope of management activity including terminal / landside / ground transportation related services including safety and security inspections, responding to and documenting incidents, crowd control and management, responding to traveling public complaints, providing information, assistance and direction to the traveling public and airport visitors.  Creates an environment of airport customers feeling important and valued by exceeding their expectations at Salt Lake International Airport. 
• Ensures that activities conducted at the airports do not create a negative impact on the efficient operation of the facilities. Interacts with City, senior airline and tenant management to provide information, interpret rules and regulations, and explain procedures.
• Conducts regular inspections and spot checks of airport facilities, with an emphasis on customer service delivery to ensure satisfactory levels of service, repair, maintenance, and that construction activities comply with the current operational philosophy. Receives, responds, and documents complaints received about services. Investigates and resolves operational problems involving airport users.
• May investigate violations, perform inspections, issue citations and assist in preparing case reports for court or administrative proceedings regarding Ground Transportation activities and ordinances.  Testifies in proceedings when necessary.
• Conducts studies and projects, as directed, to develop or refine operating policies and procedures. Determines actions to be taken as a basis for making recommendations and decisions on operational matters. Assists in the formulation of standards and implementation of approved programs.
• Develops and implements aviation customer service operational policies in accordance with departmental, state and/or federal aviation mandates and/or legislation and ensures policies are regularly evaluated in accordance with legislation, governmental requirements, and standards.
• Develops and improves relationships among various airport work groups by encouraging, developing, and strengthening cooperation and leadership in inter-group relations and communications.
• Collects divisional information and provides consultation on a daily basis to other Airport managers and shift supervisors on all terminal and landside areas to ensure