Airport Operations Supervisor-Terminal / Landside

Position Title:

Airport Operations Supervisor-Terminal / Landside

Job Description:

Assists the Operations Manager – Terminal/Landside ensuring the day-to-day safe, secure, efficient, and convenient operations of the terminals and public service functions at the Salt Lake City International Airport. Provides leadership and administrative support for all levels of the Airport Operations Specialists-Terminal/Landside.

Provides a full scope of terminal related services including safety, functional and security inspections; tenant relations and lease enforcement; responding to and documenting medical and other emergencies; makes emergency decisions affecting the lives and health of others, including in circumstances and at times when personal life or personal safety may be at risk; crowd control and management; responding to traveling public complaints, providing information, assistance and direction to the traveling public and airport visitors.

This full working-level supervisory position requires on-going performance assessment of Airport Operations Specialist—Terminal/Landside duties, in-depth knowledge of Airport Terminal and Landside Operations, and a commitment to safe, secure, and efficient customer service. Requires non-traditional hours and overtime as needed.

About the Position:

The Airport Operations Supervisor – Terminal/Landside supports the Operations Manager in ensuring the safe, secure, and efficient daily operations of Salt Lake City International Airport’s terminals and public areas. This role supervises Airport Operations Specialists, manages passenger flow, responds to emergencies, enforces regulations, and coordinates special events and irregular operations. With a focus on safety, customer service, and regulatory compliance, the position requires strong leadership, problem-solving skills, and the ability to work flexible hours in a dynamic environment.

About the Team:

Join a dedicated team of professionals committed to excellence in airport operations and customer service at Salt Lake City International Airport. Our team thrives in a fast-paced environment where every day presents new challenges and opportunities to make a difference. We work collaboratively to ensure the safety and satisfaction of travelers, airport tenants, and staff.

Position Hourly Range:

$35.08 - $38.98 based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

• Supervises all activities provided by all levels of the Airport Operations Specialist-Terminal/Landside concerning the safe, secure, and efficient operation of all terminals, parking areas, airport roadways, and passenger loading/unloading areas. Provides consultation and oversight to employees in their work assignments and coaches employees in best practices for handling various situations.

• Assists Airport Operations Specialist-Terminal/ Landside in resolving complaints from the public and situations requiring more delicate attention.

• Ensures the efficiency of passenger travel. Monitors the flow of passengers through the terminal areas, including the TSA Security Checkpoints and Customs areas. Provides effective yet courteous crowd management in terminal areas when necessary. Uses various tactics, barricades, stanchions, and controls escalators or moving walkways to manage crowds.

• Schedules shift coverage and supervises the daily activities of assigned Airport Operations Specialist-Terminal/Landside. Processes and verifies payroll and all pay practices in compliance with applicable Union Memorandum of Understanding and Fair Labor Standards Act provisions. Resolves personnel issues including coaching/counseling and progressive discipline, grievances, and work assignments.  Conducts performance improvement plans of assigned Specialists. Performs program management in various programs such as, but not limited to scheduling, vehicle maintenance, budget/payroll, and training.

• Ensures compliance with Airport Rules and Regulations, Federal Aviation Regulations (FARs) and Transportation Security Administration TSR 1542 regulations, as well as federal, state, and local laws.