Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at people-hr@joinhandshake.com.

Your impact

Reporting to the Manager of Enterprise, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. 

As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer. 

The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Your role

• Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs 

• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows

• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions 

• Leverage data to inform decision-making and refine early talent recruiting strategies

• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc

Your experience

• 4+ years of experience in Customer Success managing complex Enterprise and/or Strategic accounts. 

• You have a track record of excellent executive-level communication skills with customers and internal stakeholders

• You are a flexible and creative problem solver: You are scrappy, curious, and can wear different hats to make things happen. You demonstrate agility and resilience - when one door closes, you try new approaches and find creative ways to accomplish your team’s goals. 

• You bring a data-informed approach to their work; able to communicate outcomes in a compelling and tangible way to employers

• You are a good listener with excellent written and verbal communication skills, with experience working across multiple teams and departments

• You’ve demonstrated strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously

• You’re eager to roll up your sleeves and make things happen with a bias for action

Compensation range

• $145,000 - $160,000 OTE (80/20 split)

Location: San Francisco - hybrid 3 times a week

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.

When it comes to our workforce strategy,