Benefits Programs Specialist - Interim

Overview

Who We Are:

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 5 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. 

 

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the Burlington district office which is known for teamwork and strong community partnerships.

 

The Role:
The Benefit Programs Specialists (BPS) primary role is to determine eligibility of those who have applied for benefits.  The BPS is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who:
•    can demonstrate empathy, concern, and respects for all customers
•    is a critical thinker who can apply program rules to complex and dynamic situations
•    thrives in a busy work environment and assisting customers over the phone
•    has experience working with individuals who may be distraught and emotional
•    enjoys working on a team 
•    is open to learning new technology

 

What we offer 
•    Flexible work schedules and opportunity to telework part time after completion of training period depending on performance and needs of the office
•    11 paid holidays, plus sick and vacation time
•    Excellent, health, dental, and vision insurance for employees and their families.
•    Retirement plans, including a pension
•    Parental leave for all new parents, including adoptions
•    Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Benefits Programs Specialist - Interim (Job Requisition #51185), is open to all State employees and external applicants.
If you would like more information about this position, please contact peter.guay@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.

Minimum Qualifications

Three (3) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
 
OR 
 
Bachelor's degree in a human service or financial field.
 
OR 
 
One (1) year or more of experience as a Benefits Programs Specialist Trainee.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service