Manager, Benefits Implementation | USA

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800  million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The Manager of Benefits Implementation will oversee the successful onboarding and implementation of Deel's products and services for our global clients. You will manage a team of Implementation Managers and work closely with cross-functional teams to ensure smooth, timely, and efficient implementation processes. This role requires strong leadership, project management, and technical expertise to ensure that client expectations are met while delivering on Deel's operational goals.

Responsibilities

• Lead and manage the implementation team, ensuring successful client onboarding and product deployment.

• Develop and refine implementation processes, ensuring high-quality, on-time delivery of client projects.

• Collaborate with Sales, Product, and Customer Success teams to define project scope, deliverables, and timelines.

• Oversee and track the progress of multiple client implementations, managing resources and priorities to meet deadlines.

• Act as the primary point of escalation for complex implementation challenges and customer issues.

• Manage client relationships during the implementation phase, ensuring clear communication and issue resolution.

• Monitor and report on key project metrics, providing regular updates to senior leadership on progress and challenges.

• Ensure that implementation strategies align with Deel’s business objectives and customer success goals.

• Identify opportunities for process improvements and drive continuous enhancements to the implementation experience.

• Provide mentorship and guidance to Implementation Managers, helping them develop their skills and career paths.

Qualifications

• 5+ years of experience in benefits implementation, project management, or client-facing roles in a global organization.

• 2+ years of experience managing or leading a team.

• Strong knowledge of project management methodologies, with a proven track record of successful project delivery.

• Experience managing complex, multi-stakeholder projects in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to manage client expectations and resolve conflicts.

• Strong leadership abilities, with experience building, mentoring, and motivating high-performing teams.

• Familiarity with SaaS products or enterprise software implementations is a plus.

• Proficient in project management tools (e.g., Jira, Asana, Trello, or similar).

• Strong problem-solving skill