Sr. Manager, Data Center Operations

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Our Portland Data Center team is a critical component of Workday's global infrastructure, responsible for ensuring the best-in-class support and service delivery of our highly available SaaS platform. We are a dedicated and collaborative group focused on the physical operation and maintenance of our global data center facilities. The team's responsibilities span a wide range of activities, including data center up time, server deployments, hardware repairs, proactive monitoring, automation and metrics and ongoing maintenance of our network, server, and storage infrastructure.

We pride ourselves on our strong partnerships and teamwork, working closely with various business units and all other Workday Infrastructure service teams to ensure seamless operations. Effective communication and collaboration are paramount as we work cross-functionally to keep stakeholders informed of any information impacting our customers. The team thrives in a fast-paced environment that prioritizes data center infrastructure build-out, efficient support processes, and the implementation of automation to streamline operations.

Key values within our team include strong team management and building, seamless cross-team collaboration, a commitment to automation, thorough documentation, and ensuring operational consistency across all Workday data center locations. We are a dynamic and forward-thinking group dedicated to maintaining the highest standards of reliability and compliance for our global SaaS service.

About the Role

We are looking for a proven leader with hands-on data center experience to lead our Portland data center team. The Data Center Manager is accountable for leading and managing the Data Center Operations for best in class support and service delivery at our Portland DC facilities. Effective partnership and teamwork with business partners and all other Workday Infrastructure service teams is a key success factor. 

Provide management and direction for physical data center support including expansion, server builds, hardware repairs, monitoring and on-going maintenance to support our highly available SAAS service. Ensure our infrastructure systems which include networks, servers and storage equipment are operating properly in highly regulated and compliance frameworks.

This position will work with multiple departments and staff to ensure proper communication of information that may directly or indirectly impact our customers. You will function in a fast-paced environment focused on DC Infrastructure build, support and automation.

Responsibilities:

Support and guide 24/7 Data Center staff to ensure the highest quality of service possible.

Support includes occasional after-hours, weekends and holiday coverage.  

Ability to prioritize and execute hardware repairs and project related work in high-pressure situations.

Manage multiple tasks and projects running in parallel. Solid capabilities working to plan and meet tight deadlines.

Conducts training and reviews and effectively manages a team of diverse engineering levels.

Provide guidance, mentoring, assistance and development to Workmates as well as cross training in various job functio