Senior Engineering Manager

Ready to be a Titan?

ServiceTitan is looking for a Senior Software Engineering Manager to be part of ServiceTitan’s senior engineering leadership team, responsible for growing the global organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup and as a senior leader, you will be critical in influencing key strategic decisions. Our engineering organization is customer-focused, quality minded, growth-oriented and passionate about technology and solving complex problems.

You will lead multiple squads within the Marketing tribe as a manager of both managers and senior individual contributors. You will be primarily responsible for leading teams that focus on the marketing features of our product such as customer targeting, creation and execution of email and SMS campaigns, integration with various Telecom providers and digital ad platforms such as Google, Facebook, Microsoft, etc.

We require thoughtful, proactive leaders who support their teams, encourage exploration, and drive accountability through results. We also desire those who partner well with Product and Program Managers, Designers, and stakeholders as we run cross-functional agile teams. The very best candidates can also balance rapid iteration development cycles with high product quality expectations and who are innovative and comfortable with ambiguity.

What you'll do:

• Take end to end accountability for multiple squads (teams) project deliverables

• Mentor and guide managers and senior individual contributor engineers within your squads and occasionally assist your peers cross-team to ensure cohesive solutions

• Help your team to improve their performance as measured by both output (work commitments completed, and outcomes - positive customer impact); while holding or raising the quality bar

• Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests) in order to further support the global growth of the engineering organization

• Communicate effectively with developers, product managers, customers, partners, and other leaders
   

What you'll need:

• Most of your work will be leadership and management focused but you will be expected to guide the technology decisions of your team and contribute as needed (sometimes you may be asked to get your hands on the keyboard and other times you may be asked to code review)

• 4+ years of experience managing small to medium software development teams preferably in an agile environment

• 5+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)

• 10+ years of industry experience

• Excellent leadership, communication and technical writing skills

• Expert-level knowledge of:

  • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and relational and other databases (PostgreSQL, MongoDB or any other), 

  • Experience with Typescript and React is a plus

  • Git, unit testing, debugging, profiling, performance monitoring

  • Distributed architecture best practices

  • Message queues/service bus 

• B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field

What We Offer:
 

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flexibility & Autonomous Work: Enjoy the freedom of a fully remote setup, flexible working hours, and flexible time off. We trust you to manage your time and deliver outstanding results while maintaining a healthy work-life balance, which is a core part of our culture.  

• Growth & Development:  We invest in your growth. Benefit from a comprehensive onboarding program, leadership training for Titans at all levels, and ample learning and development opportunities to help you grow. 

• Ownership & Recognition: As a Titan, you’re an owner. We offer a compell