Floating Member Support Specialist

Description

At First Alliance Credit Union, we know that every exceptional member experience starts with an empowered employee. If you love helping people, thrive in dynamic environments, and are driven to provide outstanding service with warmth and integrity, our Floating Member Support Specialist role could be the perfect opportunity for you.

This position is more than just handling transactions — it’s about creating meaningful connections with our members, guiding them through their financial journey, and being a trusted representative of our values and mission: We show up. We listen to your story. We provide possibilities.

What You’ll Do

As a Floating Member Support Specialist, you’ll be a key part of our frontline team — welcoming members, assisting with transactions, and helping connect individuals with the tools and services they need to succeed financially. You’ll support all branch locations as scheduled and be a valuable resource for our contact center and ASK Advisor teams. Your core areas of impact will include:

Member Experience & Engagement

• Greet members with warmth and professionalism, creating a welcoming and inclusive environment.
• Actively listen to member concerns and inquiries, ensuring each person feels heard, respected, and supported.
• Educate members on how to use our self-service kiosks confidently and independently.
• Provide personalized financial service solutions by identifying member needs and offering relevant credit union products or services.

Transaction & Account Support

• Accurately process member transactions that cannot be completed via kiosks.
• Assist with account openings and maintenance for basic account types, ensuring full understanding of features and benefits.
• Resolve member issues with patience, empathy, and efficiency, using strong problem-solving skills.
• Maintain up-to-date knowledge of products, services, and systems to better serve our members.

Branch Operations & Administrative Support

• Travel to and support multiple branch locations as needed, serving as a flexible team member wherever you’re needed most.
• Provide back-up support to Member Advisors in the contact center and ASK Advisors.
• Ensure timely and accurate processing of courier services, mail pick-up, delivery, and transaction handling.
• Proactively identify and communicate opportunities for process or service improvements.

What You Bring

We’re looking for a self-starter who thrives in a people-first culture and takes pride in delivering thoughtful, effective service. Here’s what you need to succeed in this role:

Qualifications

• High school diploma or equivalent required.
• 1+ year of member-facing or customer service experience.
• Experience in a financial institution preferred (6+ months or more).

Schedule: Full-Time, Hours 8AM-5PM Monday-Friday & Rotating Saturdays 8AM-12PM

Benefits Include:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) with employer match
• PTO and Paid Holidays
• Tuition reimbursement
• Clothing allowance
• Employee Assistance Program
• Employee Discounts

Starting Pay: Hourly Pay: $18.62 – $21.91, with potential increases based on experience and skills.

• Mileage Reimbursement: Provided for required travel between branches.
• Language Stipend: Additional compensation available for certified Spanish or Somali language proficiency.

Why First Alliance?

We’re on a mission to create a financial oasis where everyone has access to the opportunities they deserve. At First Alliance, persistence, passion, and presence are more than values — they’re how we show up for our members and each other every day. When you join our team, you become part of something bigger: a culture that celebrates growth, listens deeply, and strives for impact.

Requirements

None