Program Director (Floating)

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Program Director (Floating) will focus on supporting specific locations that need Leadership oversight, which could include new/expanding implementation, existing locations during leadership absences as well as underperforming sites. 

When onsite, the Program Director (Floating) works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. 

The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

What you’ll do:

Division Implementation

• Organize and coordinate all activities required for successful division implementation (staffing, administration and training)

• Interface with client, local leadership team, and support team

• Ensure proper staffing and training

• Contractual compliance

• Track and maintain budget

• Ensure service excellence day one (1) of divisions operation

Floating coverage

• Provide Program Director support and accomplishment of duties as required at an assigned division for a period of time until a permanent Program Director can be hired (or returns)

• Visit and provide guidance, best practices, and operations assistance to divisions that are in need of additional support

• Provide support to an assigned division to improve service performance, client relations, financial results

• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered

• Gain knowledge of and understand all aspects of the Client and the contract

• Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education

Special Projects

• Assist SVP with process improvement projects and company rollout of initiatives

• Maintain visibility into all planned and ongoing projects, and ensures that the impacts of these activities on the business organization are communicated to the appropriate business stakeholders in a timely manner

• Maintain a thorough knowledge of MTM departments and compliance programs 

• Provide support for questions or concerns that arise regarding MTM, and addressing these in an appropriate, timely manner

• Keep abreast of changes to MTM Health program rules, regulations, and policies

• Conduct and process disciplinary actions and terminations as needed

• Work across all departments to ensure the cost of transportation service delivery is within the budget

• Ensure business outcomes and contract goals are defined and met

• Act as a liaison between MTM and the Client to address any concerns or issues that may arise and do so in a timely manner

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• At least 4 years of experience managing or providing key leadership support for a profitable operations teams in a multimillion contract environment, 6 years preferred

• Experience with contract implementation

• Experience establishing and managing all aspects of performance management

• Experience managing complex contracts with SLA’s and government compliance

• Experience managing a large team of both direct and indirect reports

• Experience managing employees at all levels of the organization 

• Must possess a valid driver’s license

Skills:

• Strong leadership, mentoring & coaching skills

• Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues

• Strong conflict management, persuasion and negotiation skills

• Strong decision-making skills involving complex data

• Confident and effective communication skills

• Strong business and financial acumen