Research & Adjustments Representative III-English

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description & Responsibilities:

The Research & Adjustment Rep III resolves research and adjustment inquiries within the bank's practices and procedures. 

Responsibilities include investigating daily incoming inquiries and ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.

This job is responsible for processing incoming correspondence for the Internal Settlement Unit.  Representatives may be asked to provide support to other researchers within the department, including Debt Management Proposal decisioning or research. 

This is a fulfilment based role which will require attentiveness, attention to detail and consistent results in a fast paced environment. 

Required Skills:

• Superior attention to detail
• Demonstrated ability to work in a fast-paced environment
• Professional oral and written communication skills
• Ability to manage multiple tasks on multiple systems
• Proven track record of working independently
• Ability to identify/escalate issues and process opportunities 
• Ability to use sound judgment to make an informed decision 
• Required to work from the primary work location listed when not in remote operating stance

Desired Skills:

• At least one year of Collections or Recovery experience
• College degree or commensurate work experience preferred
• Knowledge of Card/Loan systems (UCRS, Debt Manager)
• Familiarity with Document Management Portal
• Experience with deciphering legal documentation (i.e., Power of Attorney)

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40