Key Account Manager Dairy - US Home Office

Key Account Manager Dairy

Location: US

Place of Work: Home Office

 

Key Account Manager Dairy manages several large customer accounts in the dairy segment.  You’ll be responsible to generate, communicate, implement and drive a comprehensive customer plan including vision, strategy, long term sales goals, profitability improvement, strategic innovation initiatives for assigned accounts.  You will develop and nurture effective and productive customer relationships to deliver mutual success through partnership.  Help us improve customer knowledge of dsm-firmenich products and further develop dsm-firmenich branding through commercial presentations.

 

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

 

Your key responsibilities

• Expand, lead and nurture highly effective and impactful cross functional team dynamic to deliver best in class product and service
• Collaborate with cross-functional teams: demand planning, customer care and supply chain to ensure high level of service to customers, address any concerns promptly, and build deeper consumer intelligence base
• Anticipate customer needs and establish a solid proactive program to generate new business opportunities and pipeline
• Coordinate and communicate (as appropriate) all account knowledge, insights, and strategy with other sales functions, marketing, and executive management
• Coordinate technical service or after sales service activities towards the account
• Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline

 

The ideal geography for this position is in the Midwest US but other regions of the US will be considered.  Access to a hub airport is needed.  Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education and training. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.   Salary $133,500-$165,000

 

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers
• A space to grow by encouraging and supporting curiosity and an open mindset
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
• A firm belief that working together with our customers is the key to achieving great things
• An eagerness to be one team and learn from each other to bring progress to life and create a better future

 

You bring

• A minimum of 7 years of experience in a sales, business development, and/or account management role within B2B environment
• Food/beverage industry experience, particularly within the dairy and plant-based segments, with a broad view on industry and markets and in-depth knowledge of products
• Understanding of the complexity of large, matrix organizations and the ability to agilely navigate systems and processes effectively
• Entrepreneurial and strategic mindset, self-drive, adaptable to different environments and contacts. Strong interpersonal and communication skills
• Ability to travel, approximately 50% (within US and Canada)
• Bachelor’s Degree required, with preference for a degree in Dairy Science, Food Science, Food Technology, or other related discipline

 

Our recruitment process

Interested in this position? Please apply online by uploading your resume in English via our career portal.

 

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

 

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