Client Director

Company Description

Location: Bentonville, AR

#REFID596987

Job Description

As the Sam’s Club Director, you are responsible for driving the overall customer experience and elevating NIQ’s impact by finding new solutions to drive additional value for both NIQ and for one of our major retail clients. This role will focus on developing a service and commercial strategy to achieve new business, build meaningful client relationships, and expand our coverage with new verticals. 

Responsibilities:

• Drive high customer satisfaction
• Drive revenue growth by building and growing effective client relationships with senior-level stakeholders and decision makers within the client’s organization
• Develop expertise on team to have comprehensive and thorough understanding of NielsenIQ products and solutions
• Develop strategic direction and service strategy
• Provide thought leadership on the overall expansion of the business including processes, product development, service and marketing
• Identify opportunities for increased partnership and elevate those opportunities
• Facilitate clear day-to-day and strategic communications with the client roster
• Lead internal cross-functional client issue resolution and the associated response
• Prove the value of NIQ solutions in support of growth, adoption and value creation
• Onboard and develop team members to elevate delivery against the above accountabilities
• Co-lead the joint business planning process with the customer, within the account planning cycle
• Identify, gain alignment, and sell-in existing and help to sell in new product concepts
• With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence
• Proactively identify opportunities to develop and enhance existing tools and proceeds for workflow efficiency
• Collaborate with cross functional business units and key internal stakeholders to gain alignment, design, build and deliver value to our clients
• Work all deals through the formalized NielsenIQ Enterprise Sales Process, and properly document the process and status in CRM software
• Own revenue management process including financial targets, cash flow optimization, billing, pipeline

Qualifications

A little about you

Do you have the necessary skill set to be successful in this role? 

Are you a passionate, savvy commercial leader, with a deep sense of urgency and accountability to deliver against targets? Are you an excellent people leader with the ability to support, mentor and inspire creativity? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

Qualifications:

• 8-12+ years of retail or manufacturing experience
• 3-5 years in a leadership role as a team leader
• General management experience preferred, with ownership of a P&L
• Relevant experience with research techniques & solutions - Consulting, Information, Sales, Analytics or similar will be a plus
• Effective in senior level communications, influencing & negotiation
• Proficient with financial & contractual management   
• Familiarity with NielsenIQ tools, applications, and platforms a plus
• Excellent written and verbal communication skills; ability to articulate complex issues in a concise and persuasive manner to a diverse audience
• A flexible approach to communication; able to adapt their message quickly to the appropriate level or function with poise and polish
• Proven consultative selling skills; able to identify and diagnose root client issues versus symptoms and link the diagnosis to NielsenIQ solutions
• Working and pragmatic knowledge of various syndicated data offerings; ability to translate data knowledge into tactical and strategic solution frameworks
• Bachelor's degree required; MBA preferred 

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets,