Client Manager

Company Description

Location: Woonsocket, RI (Hybrid, 2-3x on-site a week)

REFID666845

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. 

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

NielsenIQ is the leader in providing the most complete, unbiased view of consumer behavior, globally. Powered by a ground-breaking consumer data platform and fueled by rich analytic capabilities, NielsenIQ enables bold, confident decision-making for the world’s leading consumer goods companies and retailers.  

About this Job 

Be curious. Be collaborative. Be forward-thinking.  Join the CVS Health team and collaborate with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients. 

In this role, you will work with a leading drugstore retailer and use NielsenIQ solutions to drive client satisfaction by providing market intelligence and business insights to help them understand their consumers and to optimize their business across categories. You will be responsible for independently and actively engaging with client decision makers and leveraging NielsenIQ solution in order to better understand their consumers. You will uncover and summarize customer attitudes and perceptions related to categories or programs within CVS front store retail and omni-channel shopping, understand the needs and context, then help develop cost-effective plans to uncover the relevant customer truths. You will need to partner with internal teams across multiple NielsenIQ business units working on solving client challenges and business needs. 

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.  

Responsibilities

• Daily point of contact for clients while managing multiple deadlines and projects. Collaborate with client stakeholders to understand their strategic business priorities and opportunities then proactively introduce creative thinking and NielsenIQ solutions and analytics to those situations
• Developing and executing primary research (both qualitative and quantitative) 
• Plan research agendas in collaboration with business partners 
• Familiarity, experience and usage of a range of methodologies and analysis techniques (focus groups, shop-alongs, ethnographies, MaxDiff, Turf, Monadic testing, etc.) 
• Use storytelling to turn insights into a compelling narrative that steers decision makers towards what customers want/need 
• Independently complete thorough analyses using NielsenIQ’s proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes
• Track the end-to-end process across multiple internal teams to ensure deliverables to the client are on time and high-quality
• Build strong partnerships with clients through ongoing engagement, establishing yourself as a trusted advisor and strategic business partner 
• Identify opportunities to collaborate across NielsenIQ teams and bring new solutions and thought leadership to your client stakeholders 
• Drive engagement with the client regarding NielsenIQ strategic projects and initiatives 
• Develop a strong understanding of industry trends and competitive landscape 
• Ongoing education on NielsenIQ data and solutions with your clients while sharing fresh perspectives and innovative thinking 
• Ensure pro-active insights and action-oriented solutions are delivered to clients 

Qualifications

General Qualifications      

• Strong sense of urgency and accountability to drive client outcomes 
• Able to synthesize data & simplify findings to solve