Client Success Manager (Remote, US)

At Collective[i], we value diversity of experience, knowledge, backgrounds and perspectives who share a commitment to building a company and community on a mission to help people be more prosperous. We recruit extraordinary individuals and provide them the platform to contribute their exceptional talents and the freedom to work from wherever they choose. Our company is a wonderful place to learn and grow alongside an incredible and tenacious team. 
Collective[i] was founded by three entrepreneurs with over $1B of prior exits. Their belief in the power of Artificial Intelligence to transform life as we know it and improve economic outcomes at massive scale drove the decision to invest over $100m in the company which has created a state-of-the-art platform for prosperity that helps companies generate sales and people expand their professional connections. In the last decade, Collective[i] has grown into a powerful community of scientists, engineers, creative talent and more, working together to help people succeed in business. 
We are looking for a Client Success Manager to join our team. Client Success partners with clients to ensure successful adoption of our AI-powered sales and revenue forecasting platform. We onboard Clients and then guide them through the journey of modernizing their sales processes so they can leverage AI-driven insights to transform their sales and revenue strategies.

Responsibilities:

• Onboard new clients and advise them on best practices for platform implementation
• Develop trusted advisor relationships with client executives and project teams
• Analyze client usage data and proactively identify opportunities for additional training, integration, or product capabilities
• Educate clients on adopting agile selling techniques enabled by our platform like opportunity scoring, pipeline inspection, and collaborative deal reviews
• Guide clients on integrating their CRM and email to create transparency
• Promote platform capabilities that foster collaborative selling through account planning, opportunity coaching, and peer learning
• Manage customer renewals, upsells, and expansions focused on long-term partnership success

Qualifications:

• Bachelor's degree in business administration, computer science, or related field
• 3+ years of account management, customer success, or implementation consulting experienceKnowledge of sales processes, enablement, and transformations
• Willingness to embrace ambiguity and handle high pressure situations
• Track record of successfully onboarding new clients and driving adoption
• Experience in a technical software or SaaS organization preferred
• Strong technical aptitude and ability to learn new software platforms quicklyProficiency with CRM systems, sales technologies, and productivity software

Who you are working for - About Collective[i]:

Collective[i] is passionate about using ML, RPA and other AI technologies along with a network to automate the myriad of tasks that distract sales professionals from selling and provide timely intelligence that helps to grow revenue. Our revenue optimization engine is one of the most transformative technologies to hit the enterprise since CRM. Founded and managed by the early teams behind LinkShare (purchased for $425m) and Overstock (NASDAQ:OSTK), Collective[i] is a private 100% remote company.

Our core values help shape our culture: We are curious. We are direct. We deliver. We succeed together. We strive for the extraordinary. If you enjoy a challenge, thrive in an innovative environment and welcome the opportunity to work with amazing humans operating on the bleeding edge of technology, Collective[i] is the place for you. 

Recent press:Forbes: Stephen Messer: Amazon Missed The AI Boom CNBC: Harvard professor on A.I. job risks: We need to upskill ad update business models ZDNet: Why open source is essential to allaying AI fears


Information about the founders:Tad MartinStephen MesserHeidi Messer