Elevar- Customer Success Manager

 About Elevar

Elevar, recently acquired by Buxton, is a leader in server-side event tracking and marketing attribution for fast-scaling eCommerce brands. We empower merchants to build a robust data foundation, optimize their marketing campaigns, and unlock accurate tracking insights that fuel growth.

As part of Buxton, the global leader in retail customer analytics, we are transforming the future of customer engagement across all channels. Together, we combine cutting-edge conversion tracking with AI-driven analytics to help brands maximize ROI both online and in-store.

Why Join Elevar?

• Shape the Future of eCommerce Tracking – Work at the forefront of digital marketing attribution, helping brands like Vuori, Thrive Causemetics, and Bulletproof Coffee optimize their marketing performance.
• High-Impact Role – Play a critical role in ensuring customers achieve measurable results with Elevar, improving their marketing ROAS and data accuracy.
• Innovative & Growth-Oriented Culture – Be part of a team that values collaboration, innovation, and continuous learning in a fast-paced startup environment.
• Competitive Compensation – Base salary plus performance-based incentives.

About the Role

As a Customer Success Manager at Elevar, you will help eCommerce brands maximize the value of our tracking and attribution solutions. You will be responsible for onboarding, retention, and expansion of roughly 125 business/ enterprise plan accounts—guiding clients to unlock “aha” moments that improve marketing performance and ensure seamless product adoption.

If you have a passion for marketing analytics, eCommerce data tracking, and digital campaign optimization, this is the role for you.

Where you'll work

This is a remote-friendly role with flexibility to work from home. Ideal candidates are located in Central or Eastern Time Zone, with occasional travel to Dallas-Fort Worth, TX. Candidates outside this area will be considered for the right fit.

What You’ll Do

• Client Success & Retention – Own the onboarding and activation process for new Elevar customers, ensuring they reach their first-time-to-value quickly.
• Marketing Analytics & Attribution Guidance – Help clients improve campaign tracking accuracy and optimize performance using digital marketing tools like Klaviyo, GA4, Facebook, Google Ads, TikTok, Pinterest, and Impact Radius.
• Proactive Strategy & Consultation – Partner with clients to ensure they fully leverage Elevar’s capabilities, helping them enhance ROAS, CPC efficiency, and marketing attribution accuracy.
• Collaboration & Problem Solving – Work closely with our support, sales, onboarding, and analysts teams to troubleshoot tracking challenges and ensure near-perfect accuracy for our customers.
• Upselling & Expansion – Identify opportunities for clients to deepen their use of Elevar, driving upsells through proactive engagement.
• Data-Driven Storytelling – Work alongside marketing to translate customer insights into case studies, training materials, Shopify app reviews, and product use cases.

Who You Are

• 4+ years in B2B SaaS Customer Success with a focus on marketing analytics, performance marketing, or attribution tracking.
• Deep understanding of digital marketing tools such as Klaviyo, GA4, Facebook, Google Ads, TikTok, Snapchat, Pinterest, Reddit, Microsoft Advertising, and Criteo.
• Experience optimizing marketing campaigns, including paid media performance, email/SMS flows, and retargeting strategies.
• Technical familiarity with server-side tracking, cookies, and data layers, and how these impact marketing attribution and performance.

**Bonus: Hands-on experience with paid media campaigns, email/SMS flows (Klaviyo, Postscript, Attentive, Omnisend, Sendlane, Yotpo Email/SMS).

Benefits & Perks (Elevar)

Elevar, a proud part of Buxton, carries forward our commitment to exceptional care for our team. We offer an array of benefits designed to empower and support every member of our family.

The Buxton Experience

• Competitive Total Rewards Package
• Culture of Collaboration & Transparency
• Flexibl