Outside Sales Representative - CWA

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Outside Sales Representatives – Multi Dwelling Units are responsible for building relationships with property staff and residents in the multiple dwelling unit space. They are responsible for delivering dynamic presentations and events focused on how our products and services make resident’s technology needs possible. If you are passionate about amazing products, enjoy being empowered to take the best care of customers and want to enable people to improve their lives through technology – come join Lumen! Not only does this role come with the opportunity to build relationships, deliver on promises, and fulfill sales goals -you are also eligible for a generous target sales incentive of $20,000, a world class benefits package, and leadership team that values you and your contributions to Lumen.

The Main Responsibilities

• Meets with Multi-Dwelling Units (MDUs) and indirect retail (IR) partners in the assigned territory. Engages assigned locations in existing and new programs offered by Lumen.
• Builds rapport with and trains ownership/management and leasing or sales personnel; explains roles and responsibilities; provides marketing materials; follows up via live visits and phone to ensure effective use of marketing materials; seeks out and creates opportunities to increase penetration and generate revenue.
• Identifies potential marketing and service contract opportunities, as well as business referrals, within the assigned territory. Participates in activities that promote Lumen products and services (e.g., trade fairs, and city events). Works closely with other channels in marketing Lumens products and services.
• Handles customer inquiries regarding Lumen products and services, pricing, billing, referral programs, etc. Resolves and handles customer issues by providing exemplary customer service.
• Facilitates interdepartmental communication to resolve customer issues.
• Meets or exceeds revenue and assigned strategic product unit targets for assigned MDUs and IR partners. Ensures that assigned locations are following the existing agreements.
• Tracks and follows up on pre-and post-sales activities, completes daily activity logs and sales reports, and manages mileage and expense reports.
• Using various systems (e.g., C+, SOMS) to process and check the status of service orders and to make changes to existing customers’ service.
• Facilitates the contract process. Obtains necessary credit information from customers and security deposits. Verifies addresses, resolves discrepancies, and negotiates the installation dates and times with customers.

What We Look For in a Candidate

•    Requires a high volume of customer contact to meet sales objectives.
•    Requires flexible scheduling and frequent schedule changes including working evenings, weekends and holidays, depending on the needs of the business
•    Works independently with minimal supervision.
•    Displays positive Company image including wearing appropriate Lumen branded attire.
•    Must have a valid driver’s license with a good driving record
•    Must be able to transport company materials, may need to lift/carry up to 20 lbs.

Compensation

Minimum: $17.80

Maximum: $26.45

Requisition #: 336678

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offe