Director, CRM Field Optimization

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Science

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director, CRM Field Optimization

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine 

Johnson & Johnson Innovative Medicine is currently seeking a Director, CRM Field Optimization to join our Customer Engagement & Digital Transformation team located in Titusville, NJ.

Purpose:

The Director, CRM Field Optimization will lead the strategy, design, and delivery of CRM and related field capabilities across U.S. commercial and medical field teams. This role will help shape how customer-facing teams work in the future by improving field workflows, simplifying the user experience, and enabling more effective customer engagement through CRM, connected tools, and AI-enabled capabilities.

This leader will own the commercial and medical field product roadmap for CRM and adjacent capabilities, working across business and technology teams to prioritize, build, deploy, and continuously improve solutions that support field representatives, managers, and field leaders.

This position requires a strong people leader who can lead and develop a team of direct reports while also influencing across a large, matrixed organization. The Director will play a critical role in driving adoption, business readiness, and measurable value from both core CRM capabilities and emerging AI products embedded within field workflows.

You will be responsible for:

Main Responsibilities

• Own the vision and roadmap for CRM Field Optimization across U.S. field teams, ensuring capabilities align to business priorities, user needs, and enterprise strategy.

• Lead the design, build, and deployment of commercial and medical field capabilities in CRM and related systems, from business requirements through implementation and ongoing enhancement.

• Drive field transformation by improving how CRM supports daily work for field teams, including planning, execution, follow-up, coordination, and insight capture.

• Lead a team of 4 and create a strong, accountable, and collaborative environment that develops talent, builds capability, and delivers high-quality outcomes.

• Champion AI-enabled field capabilities by identifying, shaping, and implementing practical AI products and workflow improvements that reduce administrative burden, improve decision-making, and support better field execution.

• Partner with field sales leadership to define deployment priorities, adoption strategies, and optimization opportunities that improve the experience and effectiveness of field teams.

• Set priorities and manage the product backlog in partnership business partners, balancing speed, quality, compliance, and business value.

• Lead cross-functional alignment ac