Business Program Manager

We are looking to hire a Business Program Manager to join our team; Technical skills training is the key to driving customer and partner success and Microsoft growth through AI and Azure enablement. Do you want to be part of a team that is driving Microsoft’s worldwide technical skills enablement for Customers and Partners? As a Business Program Manager in Worldwide Learning (WWL), you will shape the global strategy for first party training deliveries and drive impact through the execution of the Enterprise Skills Initiative (ESI) catalog of customer and partner training.

The Worldwide Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft growth as a digital transformation leader, and to enable our customers, partners, and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

If you are a great collaborator, have a mind for business strategy, have previous program management experience, enjoy solving complex logistical problems, and have a passion for driving training and learning, we’d like to speak with you.  

This is a once-in-a-lifetime opportunity to be a part of a team that defines the global training schedule for our top customers across multiple training modalities.  Ideally, you will have real-world, hands-on experience with solving complex scheduling scenarios at scale. You will be cross-collaborating with numerous internal stakeholders to create, execute, and maintain a global schedule that balances the Microsoft strategy, budget, training resources, and  Enterprise Skills Initiative (ESI) program priorities with customer and partner skilling needs. This position will have a significant impact for our customers and partners globally along with high visibility internally. Your decisions and strategy will guide the direction of hundreds of Technical Trainers, and Learning Partner representatives, across the world as they deliver Microsoft technical training designed to enable our customers and partners to be successful with our AI and cloud platforms.

This role will allow you to combine your passions for business strategy, data analysis, cross-team alignment, real world problem solving, and building a global scale program to drive learning in positive customer experiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Partnership and Collaboration

•  Builds cross-team coordination and community of business and engineers to address increasingly complex challenges and opportunities in the areas of business and technology integrations, and to deliver technical solutions.
• Garners support with internal stakeholders for solution vision, strategy, and roadmap to gain buy in and alignment. Engages with stakeholders to clarify requirements for a increasingly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Begins to advocate and solicits input from others regarding priorities, deliverables, resources, and dependencies to deliver expected outcomes.

Solution Definition and Design

•  Develops the vision, strategy, and experience of an increasingly complex, high-impact solution area for a domain area (e.g., hiring). Aligns technical solutions with overall business strategic objectives.
•  Understands and translates the complex opportunity areas and problem statements into business requirements for the all engineering teams working on the solution. Helps to translate the customer requirements to technical terms for the engineering team.
•  Partners with Engineering Teams to design roadmap(s) for complex solution area(s) and develop technical solutions. Understands and incorporates technical and business needs to the development of roadmap for solution area(s). Defines the features and functionality of increasingly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of an increasingly complex, high-impact solution.
•  Understands and prioritizes complex problems and solution areas. Identifies transformational opportunities, privacy, compliance, or employm