Intern, Sales and Marketing (Legends College) - Miami

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

LEGENDS COLLEGE

Legends College provides a holistic service solution unrivaled in the industry. Whether it’s advising on a new stadium or renovation project, developing & executing the ultimate menu for the game, or designing & selling the t-shirt that fans wear when they fill stadiums, we touch most of the ways fans and consumers engage with colleges and universities. Legends College is focused on creating the ultimate fan experience and helping our partners drive transformational revenue during this ever-changing time in collegiate athletics. Legends College provides the premium experience company’s 360-degree service solution across research, project development, premium ticket sales, sponsorships, food & beverage, merchandise, membership clubs, business intelligence, marketing, and philanthropic fundraising & engagement to support leading universities, collegiate organizations, and events.

THE ROLE

We are seeking an energetic, responsible intern to join our growing organization. This intern will be responsible for focusing on consumer marketing for our University of Miami Partnership and their fans. We are looking for someone who has a passion for marketing and service to improve the live chat for the University of Miami and their ticketed sports.

ESSENTIAL FUNCTIONS

• Manage all customer issues  on live chat while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
• Enhance the artificial intelligence capabilities of the live chat by continuing to add information to the live chat’s knowledge base.
• Fulfill or triage customer requests or direct them to the appropriate team to do so.
• Responsible for achieving sales and service goals.
• Identify process improvement opportunities and feedback to the management team.
• Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
• Maintain proficient knowledge of products and services and ability to educate customers on such, as well as cross sell various products and services.

QUALIFICATIONS

•  Currently enrolled or has obtained a Bachelors degree preferred.
•  Preferred interest in working in sports and entertainment.
•  Ability to work on average 20 hours per week.
•  Ability to prioritize and organize projects.
•  Eager to learn and work with your department in the company.
•  Excellent verbal and written communication skills.
•  Highly organized and ability to multitask a few projects at once.
•  Proficiency in Microsoft Office.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.