Customer Support with German

<p>We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. </p> <p> </p> <p><strong>KEY JOB RESPONSIBILITIES</strong></p> <ul> <li>Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.</li> <li>Provide customers with complete and accurate resolutions to problems.</li> <li>Handle complaints.</li> <li>Clarify to the customers the company policies such as returns and exchanges.</li> <li>Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.</li> <li>Proactively involved in maintaining up-to-date procedure documentations.</li> <li>Excellent interpersonal, written, and oral communication skills.</li> <li>Escalate issues in a structured way to CS management.</li> </ul> <p><strong>KEY JOB REQUIREMENTS</strong></p><ul><li>Excellent German and English in spoken and written form, other languages are a bonus.</li><li>Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.</li><li>Computer skills: Microsoft office and SAP preferred.</li><li>Ability to stay calm under pressure and handle multiple tasks.</li><li>Excellent interpersonal, written, and oral communication skills.</li><li>Excellent judgment, reasoning, and problem-solving skills.</li></ul><p><strong>WHY JOIN ALORICA?</strong><br/><br/><strong>We Offer So Much More Than a Paycheck</strong></p><ul><li>Competitive salary</li><li>Additional health insurance (incl. dental care)</li><li>Group insurance</li><li>Wellbeing platform</li></ul><p><strong>But that’s just the start: here are a few more reasons to consider Alorica.</strong></p><ul><li>Career development opportunities</li><li>Extensive training programs</li><li>Access to top notch technologies and best practices</li><li>Excellent working environment</li><li>Company events</li></ul> <p></p> <p>At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.</p> <p></p> <p>Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. </p>