Stage - Customer Success Intern - SBS - Paris

<h3>Description de l'entreprise</h3><p><a href="https://www.soprabanking.com/">SBS</a> is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is headquartered in Paris, Franc</p><h3>Description du poste</h3><p><strong>About SBS Digital Lending</strong></p><p>With the agility of a fintech and support of the group, <a href="https://www.soprabanking.com/">SBS</a> designs tech solutions for financial institutions worldwide to provide services accessible to each of us, everywhere, anytime. As a leading financial technology company, our mission is to contribute to a better financial world. For more than 20 years, we have strived to support financial institutions' digital transformation, leveraging our inherited domain expertise and the latest technologies.</p><p><strong>Key figures</strong></p><ul><li>1500+ financial institutions run our platform</li><li>420+ mn annual revenue in 2020</li></ul><p>In 2024, SBS creates its Digital Lending business unit with the vision to allow borrowers to benefit from a seamless financing experience via the deployment of a cost effective SaaS end-to-end lending solution for financial institutions.</p><p>Joining SBS Digital Lending is taking part in an entrepreneurial journey whilst joining a solid group. It is the occasion to instil an agile and dynamic mindset whilst leveraging years of experience in the SaaS and financing markets.</p><p><strong>Customer Success Management</strong></p><p>We are looking for a talented Customer Success intern to join our dynamic team at SBS Digital Lending. The ideal candidate should have a passion for creating seamless experience on our financial technology solutions. As a Customer Success Intern, you will play a critical role in shaping the future of our lending products, ensuring they meet the needs of our users and drive business value.</p><p><strong>Missions</strong></p><ul><li>Support the customers needing help, bringing them solutions to their questions</li><li>Help defining and setting up the best processes and tools to ensure customers onboarding and success with our products through active communication</li><li>Contribute to build a great documentation for our products, making it easy for users to find their answers</li><li>Build reportings to keep track of users KPIs, SLAs, billing with a BI tool</li><li>Collaborate with the Tech &amp; Product teams to improve the product, based on user feedbacks, to help our clients implementing their solutions using our APIs</li><li>Tracking and improvement of the customer NPS, activation, retention</li></ul><h3>Qualifications</h3><p><strong>Requirements</strong></p><ul><li><strong>Experience:</strong> Business or Engineering School, looking for a 6-months internship</li><li><strong>Skills: U</strong>nderstanding of UX / UI principles and puts User at the heart of the solution.</li><li><strong>Communication:</strong> Excellent communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.</li><li><strong>Language:</strong> English B2 level</li><li><strong>Problem-Solving:</strong> Strong analytical and problem-solving skills, with a user-centered approach.</li><li><strong>Team Player:</strong> Ability to work effectively in a collaborative, open to feedback and improvements.</li></ul><p><strong>What you will learn with us</strong></p><ul><li><strong>Continuous Learning:</strong> Benefit from opportunities of continuous learning and professional development</li><li><strong>Innovation-Driven Culture:</strong> Work in a tech and data-driven startup environment within a large, established group.</li><li><strong>Impact:</strong> Contribute to the digital transformation of the financial sector, creating solutions that benefit SMEs and private individuals.</li><li><strong>Agile Environment:</strong> Engage in a dynamic and agile work environment, with opportunities to influence product direction and strategy.</li><li><strong>Supportive Culture:</strong> Join a supportive culture that values collaboration, open communication, and a shared vision for success.</li></ul><h3>Informations supplémentaires</h3><p><strong>Les avantages à nous rejoindre :</strong></p><ul><li>Un accord télétravail pour télétravailler jusqu'à 2 jours par semaine selon vos missions.</li><li>Un package avantages intéressants : une mutuel