IT Support Assistant

Performs various routine asset management and purchasing duties.  Duties may include support of various tasks relative to purchasing IT-related items.  Other duties and assignments relative to purchasing and asset management support. Compiles, records, and tracks pertinent purchasing data on computer. Position requires High School diploma or equivalent, and two to three years of related experience.

• Data entry (e.g., order history, inventory, software licensing)
• Assist with equipment inventory management
•  Process new hires and terminations, including mailbox creation, software licensing assignments, and logging information.
• Monitor the Procurement queue; note and assign tickets
• Track licensed software and vouchers.
•  Document or update knowledge base articles as needed.
• Process incoming shipments
• Contact vendors for quotes, obtain approvals, and submit quotes into PASS for purchasing completion

Required Skills:

• Experience with federal or state government purchasing procedures
• 2 – 3 years related experience
• Strong oral & written communication skills
• Strong Microsoft Excel skills
• Excel as a team player and strive to maximize team & department performance

Position Preferences:

• Associate degree; 3.0 GPA or better
• Self-directed, detail-oriented problem solver

Team Information:

Successful applicant will become a member of an IT Support team that provides tier 1, tier 2 and tier 3 level support to several divisions within ARA. Local IT Support team supports approximately 800 users, in addition to providing secure computing support directly to government contracts.

Company Information:

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the engineering and science industry. The company, founded in Albuquerque, NM, in 1979, currently employs over 2000 professionals and is rapidly growing. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.

At ARA, employees are our greatest assets. The corporation realizes that employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. ARA gives its employees the tools, training, and opportunities to take more active roles as owners. The culture is challenging; innovation and experimentation are the norm. Employees are recognized and rewarded for their contributions which not only add to the company’s success, but also their own through the Employee Stock Ownership Plan (ESOP). The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. For additional information and an opportunity to join this unique workplace, please apply at careers.ara.com.