Supervisor, IT Apps First Team

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor, IT Applications FIRSTeam -  Pay Range: $109,500.00 -$142,250.00

Join Our Team as Supervisor, IT Applications – First Team!

We’re looking for a strong, tech-savvy leader to join our team as the Supervisor of IT Applications – First Team. In this role, you’ll lead a highly skilled group responsible for the development, maintenance, and real-time support of critical enterprise applications and databases used by Operations, Engineering, and Business Services. The First Team operates on a 6-week, 24x7 shift rotation, and this position plays a key role in ensuring uninterrupted system performance. This role is remote-eligible, providing flexibility while supporting essential operations.

As Supervisor, you will manage team schedules, monitor first-tier system triage and recovery, and ensure effective coordination with internal departments and support teams. You'll be responsible for staffing and overseeing all aspects of First Team operations, ensuring systems are running smoothly around the clock. In addition, you will support compliance efforts related to EMBC, CIP, and Operations standards, while serving as a liaison between IT, business partners, and engineering. You may also represent the organization at industry-level forums such as SPP and NERC committees and working groups.

This role is ideal for someone who excels at working independently, prioritizing tasks, and developing high-performing teams. You’ll have the opportunity to coach and mentor your team, contribute to strategic initiatives, and play a crucial role in maintaining operational reliability. If you're ready to lead where technology meets critical operations, we encourage you to apply and help shape the future of our First Team.

Qualifications

Education Requirements:

• Bachelor’s degree in an Information Technology-related field, or equivalent job-related experience

Experience Requirements:

• 8+ years of experience in Information Technology, Engineering, or a related field

Required:

• Strong leadership skills
• Excellent customer service and organizational skills
• Flexibility and the ability to function with constantly changing and multiple priorities
• General knowledge of operating systems, application development and support, and database management systems
• Proven troubleshooting, problem solving, and analytical skills
• Excellent written and oral communications skills
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Preferred:

• Five (5) years utility industry experience
• Five (5) years of team leadership experience
• A variety of experience in Information Technology applications projects
• General knowledge of SPP Operations functions, processes, procedures

Work Environment:

This job operates in a professional office environment. This role routinely uses sta