Program Support Coordinator

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. 

At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

 

Nature and Scope:

Under the direction of the Youth Development Director, the Program Support Coordinator will provide hands-on support for the successful operations of various programs, such as Day Camp, Afterschool and Virtual Learning.  They will support practices, processes, and procedures for strong program and project management. 

Minimum Requirements:

• High School Diploma required.
• Excellent written and verbal communication skills
• Strong customer service skills and personal commitment to service and hospitality.
• Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills. 
• Ability to establish, collaborate and maintain relationships with staff, YMCA members, and volunteers
• Exemplify YMCA values (caring, honest, respect & responsibility) and a professional image.
• Thorough knowledge of Microsoft Office 365, quick learner of internet applications and computer platforms
• Pass the State of Georgia criminal background check, pre-employment drug screen and MVR 
• Typical requirements within 30 days of hire include: New Hire Orientation, CPR and Spirit Training.

Responsibilities:

• Supports aspects of the Day Camp, Afterschool and Virtual Learning program.
• Supports operating plans to promote program growth, program impact and safety for the YMCA.  
• Works cooperatively with professional staff and other program and school staff
• Assures compliance with state and local regulations. 
• Maintain accurate program documentation (files, reports, rosters, health records, etc.)
• Assists in the marketing and distribution of program information, may organize and schedule program registrations. 
• May review and process program scholarship applications.
• Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
• Responds to all member and community inquiries and complaints in a timely manner.
• Participates in meetings, cabinets and work groups as assigned.
• Performs other duties as assigned.
• Follow and maintain sanitary habits in accordance with CDC guidelines and YMCA Safety Protocol.

YMCA LEADERSHIP COMPETENCIES (Leader):

• Mission Advancement
• Collaboration
• Operational Effectiveness
• Personal Growth

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adju