PLADS Sr Support Analyst

Salary Range: $53,000 - $126,000

Job Posting End Date: August 15, 2024

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Proficient in Microsoft Office
• Attention to detail and results oriented, with a strong customer focus
• Ability to work as part of a team and independently
• Strong analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary
• Strong written and oral communication, and interpersonal skills are necessary to effectively communicate with persons at all levels of the organization
• Salesforce Experience  
• Experience with data integration, reporting and analytics functions
• JIRA experience, specifically with Service Desk
• Agile Methodologies
• Group and/or Individual Disability and Absence Management Insurance industry experience

 

Education & Experience Required

• Bachelor’s Degree in a related field
• Four or more years of related IT support experience

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Certification in Salesforce Administration, ClaimVantage

 

Principal Duties & Responsibilities

• Intakes and triages JIRA Service Desk tickets to ensure priority and urgency identification
• Resolves non-development issues via data and configuration updates