Sr. Director, Project Services

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

The Senior Director, Project Services is a leadership role responsible for the strategic and operational oversight of Project Services organization. This role owns the Project Management discipline end-to-end, including people leadership, delivery standards, performance management, and capability development for all Project Managers. 

Reporting into the VP, Delivery Excellence & Operations, the Senior Director leads multiple Directors of Project Services, each responsible for a defined team of Project Managers. Through these leaders, the Senior Director ensures consistent, high-quality project delivery outcomes, strong customer satisfaction, and a scalable, sustainable Project Management practice. 

This role plays a critical part in advancing delivery excellence by driving consistency in methodology and execution, developing Project Management talent, and fostering a culture of accountability, continuous improvement, and client-centric delivery. 

Key Responsibilities 

People & Leadership 

• Provide strategic leadership for the Project Management team, with accountability for performance, engagement, development, and retention. 

• Lead, coach, and empower the Directors of Project Services, ensuring strong people leadership, clear accountability, and consistent management practices across all Project Managers. 

• Ensure effective career development planning, performance management, succession planning, and role clarity for Project Managers at all levels. 

• Partner with Human Resources to support effective hiring, onboarding, performance feedback, recognition, and corrective action where required. 

• Champion Hitachi Core Values to build a high-performing Project Services organization. 

• Own and oversee the mid-year and annual performance management process for Project Services. 

Delivery Excellence & Governance 

• Establish and maintain project management standards and best practices to ensure predictable, high-quality delivery outcomes. 

• Ensure consistent application of delivery methodologies, controls, and reporting across the project portfolio. 

• Drive a strong customer-first mindset across the PM community through coaching, mentoring, and feedback via the Directors. 

• Provide senior oversight and escalation support for at-risk or complex projects, ensuring timely intervention and recovery. 

• Work closely with the Governance team to ensure compliance within the defined parameters and drive timely execution for action required by the Project Services team. 

• Partner closely with Delivery Go-to-Market, the Domain, and Sales to align Project Services with broader delivery and business objectives. 

Workforce Planning & Resourcing 

• Partner with the Americas Resourcing Group to support centralized staffing, utilization management, and capacity planning for Project Managers. 

• Collaborate with GDC Global Development Centre and regional leaders to optimize staffing models and ensure the right PM capabilities are aligned to project demand. 

• Ensure appropriate workforce planning to balance utilization, employe