Sr. Operations Support Specialist

Inbound & Outbound Job Processing

• Create XD inbound jobs for VSD, Cable, and DH equipment.
• Prepare inbound and outbound test packets to support shop workflows.
• Complete inbound test documentation and ensure all steps are properly recorded.
• Communicate inbound test goals and status to the shop team.
• Create VSD outbound jobs with accurate data entry and documentation.

Documentation, Tracking & File Management

• Create, save, and maintain move sheets for equipment tracking.
• Retrieve, upload, and manage signed shippers within internal systems.
• Attach and maintain all required files within XD for compliance and job traceability.
• Track RTT, coating activity, and cycle counts (wire, shot, coating) and report results to Inventory.

Communication & Coordination

• Communicate inbound test status and requirements to Account Managers.
• Conduct follow-ups for equipment designation (2nd and final requests).
• Provide testing status updates to the Shop Manager and Shop Supervisor.
• Support weekly and monthly reporting of Operations, DH, and VSD KPIs.

Asset & Inventory Support

• Identify scrap assets for potential resale and coordinate resale activities.
• Manage resale rack inventory and organization.
• Assist in development and implementation of rental asset management procedures.

Team Support & Leadership

• Help motivate and support the Operations Support team.
• Create and manage Operations Support Specialists’ schedules.
• Participate in continuous improvement efforts and support development of new processes.

Maintenance & Operational Development

• Develop and maintain schedules for:
  • Pump calibration
  • Monthly and quarterly Coat Shop maintenance
  • Wash Pit pump maintenance
• Support special projects as assigned by Operations leadership.