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Client Solutions Engineer - EMEA
Recorded Future, Inc.Francefull_timeVerifiedPosted 26 Jan 2023
About the role
<p>With 950 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!</p><p>The Client Solutions Engineer - Attack Surface is a function of our Client Solutions (Post Sales) team, managing and implementing all aspects of the Attack Surface Intelligence solution with our clients. In this role, you will support a diverse customer base with practitioners supporting attack surface management, vulnerability management, threat intelligence, security operations and C-suite initiatives. Your days will be spent working closely with our customers to ensure they are effectively leveraging the Total Internet Inventory.</p>
<p><strong>What you’ll do as a Client Solutions Engineer:</strong></p>
<p>- Deploy Attack Surface Intelligence (ASI) products and services in-person and remotely.<br/>- Conduct product demonstrations.<br/>- Prepare, review, and deliver data samples, data reports, and other documentation to clients or prospects.<br/>- Interact with customers to understand their security use cases, workflows and challenges.<br/>- Leverage information security experience to identify client technical success criteria including key metrics and methods of delivery and integration.<br/>- Scope and implement custom solutions across a variety of client architectures, applications, programming languages, and tools<br/>- Manage multiple projects in a dynamic, fast-paced environment<br/>- Collaborate with multiple internal teams including sales, product management, engineering, and leadership on customer requirements</p>
<p><strong>What you’ll bring as the Client Solutions Engineer:</strong></p>
<p>- 2+ years’ experience in a pre-sales, post-sales or analytical role (intelligence, military, cyber, business operations, etc.) working with enterprise clients and/or executive level decision makers<br/>- Experience with cyber-security tools including attack surface products, EDR (endpoint detection and response), vulnerability scanners, SIEMs, SOARs and ticketing systems.<br/>- Previous experience working in a consultative role directly with clients, preferably with SaaS<br/>- Experience collaborating and communicating with technical and non-technical personnel.<br/>- Ability to troubleshoot as well as train clients around how to utilize APIs and third-party integrations<br/>- Must be available to work EST hours and have the ability to travel<br/>- Ability to travel<br/>- Bonus Points<br/>- Programming ability in Python, R, VBA<br/>- Certified Ethical Hacker (CEH) or equivalent mid-level technical certification<br/>- Experience working with DNS datasets and networking devices</p><p><strong>Why should you join Recorded Future?<br/></strong>Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.7-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.</p>
<p><strong>Want more info?</strong> <br/><a href="https://www.recordedfuture.com/blog/">Blog & Podcast</a>: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence<br/><a href="https://www.instagram.com/recordedfuture/">Instagram</a> & <a href="https://twitter.com/RecordedFuture">Twitter</a>: What’s happening at Recorded Future<br/><a href="https://therecord.media/">The Record</a>: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field<br/><a href="https://www.recordedfuture.com/about/#history">Timeline</a>: History of Recorded Future<br/><a href="https://www.recordedfuture.com/news/recognition/" target="_blank">Recognition</a>: Check out our awards and announcements</p>
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<p><em>We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.<br/><br/>If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at <a href="mailto:careers@recordedfuture.com" target="_blank">careers@recordedfuture.com</a> <br/></em></p>
<p><em>Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.<br/><br/>Recorded Future will not discharge, discipline or in any
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