SENIOR CLIENT ADVISOR - Madrid ECI

<p>A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.  </p> <p> </p> <p>Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.</p> <p> </p> <p>Position: SENIOR CLIENT ADVISOR - MADRID ECI</p> <p> </p> <p>For our boutique in El Corte Ingles Madrid, we are currently looking for a highly motivated Senior Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.</p> <p> </p> <p>Responsibilities will include:</p> <p> </p> <p>Client</p> <p> </p> <p>· Master the client journey;</p> <p>· Create customer emotion and desire;</p> <p>· Engage existing and prospect clients as per weekly plan defined by store management;</p> <p>· Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);</p> <p>· Focus on development and retention of existing clients, recruitment of new and potential ones;</p> <p>· Engage the client through every selling opportunity - walk in, private appointment, phone consignments;</p> <p>· Actively participates to the sales in partnership and oto appointment routine.</p> <p> </p> <p>Operations and visual</p> <p> </p> <p>· Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;</p> <p>· Ensure product good maintenance, replenishment on the floor;</p> <p>· Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;</p> <p>· Respect administration and operations procedures;</p> <p>· Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.</p> <p> </p> <p>Qualifications:</p> <p> </p> <p>· Must have strong retail experience in a luxury brand (minimum 5 years exp.);</p> <p>· Excellent interpersonal and effective communication skills;</p> <p>· Fluency in English is essential, second language is preferred</p> <p>· Be a team player with a pro-active attitude</p> <p>· High fashion knowledge</p> <p>· Ability to adapt to changing needs of the company as necessary</p> <p>· Must have client network in luxury environment</p> <p> </p> <p>The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.</p> <p> </p>