Director, Learning & Development

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.  

The Role 

The Director of Learning & Development is a pivotal leadership role designed to lead the training strategy and cadences across the organization. You will act as a trusted partner to the Head of Employee Experience, driving cross-functional initiatives, fostering alignment on training priorities, and supporting the company’s transformation and supporting education. This role requires exceptional strategic thinking, problem-solving, and project management skills, coupled with a learning-first mindset and passion for building scalable organizational practices in a fast-paced environment.

Responsibilities

Strategic Leadership:

• Partner with the Head of Employee Experience to set the vision, strategy, and roadmap for the Learning Team, ensuring alignment with company goals.
• Lead efforts to build scalable learning and development cadences that establish consistent foundational knowledge of Metropolis as a product-led technology company.
• Act as a trusted thought partner to cross-functional leaders, subject matter experts, and Center of Excellence teams to action against priorities in real-time.
• Coach and manage a team of L&D specialists and instructional designers.

Training Excellence:

• Review current suite of tools and resources to unlock new capabilities, staying up-to-date with emerging technologies in preparation for a future HRIS / LMS migration.
• Analyze existing training offerings and revise / repackage to support an elevated training strategy in support of Metropolis’ mission and core values.
• Provide instructional design support and leadership to cement brand consistency and solve for the nuance of the varied employee population.
• Leverage external training programs to further enhance internal development efforts.
• Partner with cross-functional stakeholders to reset on day one training requirements and continuous education initiatives, particularly for the Commercial organization.
• Deliver insights tied to utilization and feedback across employee engagement and learning initiatives, and establish related KPIs. 
• Develop dashboards and reports that empower the People Team and functional leaders to make informed decisions.
• Establish and maintain the L&D budget.
• Manage key integration priorities following acquisitions.

Communication & Stakeholder Management:

• Engage with cross-functional leaders to design tailored learning programs that are role- or function-specific.
• Collaborate with HRBPs and Talent Acquisition leaders to ensure L&D efforts are aligned with the broader People strategy.
• Develop compelling presentations and narratives to communicate People strategies and outcomes.

Qualifications 

• Experience: 10+ years in People/HR roles, ideally in a fast-paced, technology-driven environment with exposure to acquisition environments or similar large-scale transformations.
• L&D Expertise: Proven experience in the domain of Learning & Development and instructional design, with expertise across a variety of training and coaching methodologies.
• Strategic Acumen: Demonstrated ability to think strategically while executing tactically in high-growth environments.
• Project Management: Exceptional project management skills with experience in managing complex, cross-functional initiatives.
• Communication Skills: Outstanding written and verbal communication skills, with the ability to influence and present to diverse audiences.
• Adaptability: Proven talent as a "chaos pilot" who thrives in dynamic, ambiguous environments requiring quick decisions with imperfect information.

Preferred:

• Experience in transportation, mobility, real estate, or logistics industries is a plus.
• Advanced education in education, HR, or related fields is highly desirable.

    When you join Metropolis, you’ll join a team of world-class product lead